NJ Support Coordinator - Facility Supports at Beacon… · NJ

Company Summary:
Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Complex Behavioral Health conditions, Severe Mental Illness, Autism, and other compounding medical conditions. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Position Summary:
A New Jersey Supports Coordinator is a key partner for individuals enrolled with the Division of Developmental Disabilities (DDD). Their primary role is to guide individuals and families through the DDD system, help them understand available services, and ensure that supports align with the person’s goals, needs, and preferences. They conduct the Person-Centered Planning process, working closely with the individual, family, and care team to develop and maintain the NJ Individualized Service Plan (ISP). This includes assessing needs, identifying service options, coordinating with community providers, and helping manage the individual’s annual DDD budget.
Supports Coordinators monitor the quality and effectiveness of services through regular check-ins, plan updates, and required monthly or quarterly contacts. They advocate for the person’s rights, ensure compliance with DDD policies, and assist with transitions—such as entering adult services, changing providers, or navigating Medicaid and other benefits. Ultimately, their role is to empower individuals with intellectual and developmental disabilities to live safely, independently, and meaningfully within their communities.

Supervisory Responsibilities:No supervisory responsibilities

Primary Responsibilities:
• Always be compliant with all company and regulatory policies and procedures.
• Monitors for quality service delivery
• Addresses family/individual and provider concerns
• Attend outside trainings and webinars.
• Ensures compliance with all regulating agencies and internal policy and procedures.
• Understands internal and external policies and follows employee rules of conduct and performance.
• Promotes community awareness by demonstrating responsible, courteous behavior and a positive perception of individuals with developmental disabilities.
• Implements Keystone’s mission statement.
• Ensure compliance with all Division policies, including provisions related to zero-reject and zero-
• discharge, confidentiality, etc.
• Ensure that any concerns related to individual health and safety of any program consumers are addressed and communicated to all appropriate parties.
• Complete all modifications and updates to the Service Plan as necessary and submit them to the WAC within defined timeframes
• Remain informed of current services, supports, provider pool and best practices
• Ensures that NJSC’s are adhering to all guidelines in the Provider Agreement and the Supports Program Policy Manual.

Team Member Expectations:
• Must be compliant with company and regulatory policies and procedures.
• Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
• Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment.
• Understand how to approach and communicate with everyone at all levels.
• Treat everyone with dignity and respect while responding to their needs.
• Maintain and sustain a safe community environment and workplace.
• Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
• Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
• Follow Beacon’s policies, procedures, and manuals.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
• Accept other duties as assigned.
Professional Conduct and Management Effectiveness:
In addition to evaluating your work performance you will be evaluated for the following work behaviors:
• Job Knowledge: Depth and breadth of knowledge supporting our organization goals.
• Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
• Quantity of Work: Work output of the employee.
• Reliability: The extent to which the employee can be dependent upon to be available for
work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. • Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
• Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
• Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
• Compliance: Always be compliant with all company and regulatory policies and procedures.
• Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
• Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
• Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
• Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
• Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
• Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Education and Qualifications:
• Bachelor’s degree or higher preferred.
• Two (2) years’ experience in developmental disabilities or care
• One (1) year supervisory experience preferred.
• Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
• Must complete and pass a drug test, in applicable states.
• Must possess a valid Driver’s License and have reliable transportation.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.

Skills and Abilities:
• Must be able to communicate and function in an interdisciplinary team.
• Strong computer skills utilizing various software programs and applications.
• Excellent oral and written communication skills.
• Ability to create professional employee communication materials.
• Capable of working well with all levels of the organization.
• A professional demeanor.
• Demonstrated ability to multi-task.
• Ability to work with little daily supervision.

Work Environment:
Most of your job duties will be performed in the homes.