Teller at Beacon Bank in Pittsfield, MA, 01201

Summary: Beacon Bank is a financial institution focused on providing excellent customer service and promoting their products and services. The Teller role involves cultivating customer relationships, handling transactions, and ensuring compliance with banking regulations while delivering high-quality service. Responsibilities: - Handles complex client issues while executing excellent customer service principles - Excel at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette - Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business - Explains Bank policy and procedures to customers - Assists clients with digital engagement and satisfaction - Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals - Participate in outbound calling campaigns - Identify opportunities when processing transactions to meet clients’ needs and refer opportunities to bankers - Executes an extensive variety of customer transactions in accordance with Bank policy and procedures - Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures - Maintains working knowledge of all banking regulations - Handles large amounts of cash in an organized, timely and accurate fashion - Balances own cash drawer daily within the prescribed balancing guidelines - Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer - Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments - May assist with branch capture of transaction work and cash letter reports as needed - Provides back up and support to Branch Supervisor tasks as needed - Available to work Saturday hours and travel to nearby offices as required - Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties Required Qualifications: - High school diploma or equivalent - Cash handling experience - Customer service skills - Communication skills - Basic computer skills - Interpersonal skills Preferred Qualifications: - Prior transaction or teller experience - Prior customer service experience Required Skills: Cash handling, Banking regulations, Banking transactions, Digital banking products, Customer service skills