Insolvency Counselling Manager at BDO Dunwoody · Vancouver

Insolvency Counselling Manager Location: Vancouver Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth. Your Opportunity We are seeking a Centre of Excellence Manager to join our Personal Debt Solutions team, with the flexibility to work from anywhere in Canada. This is a key leadership role responsible for overseeing the Counselling team and ensuring the consistent delivery of high-quality, compliant, and client-focused insolvency counselling services. The successful candidate will bring strong leadership capability, excellent organizational skills, and a deep understanding of insolvency legislation and procedures to effectively guide, support, and optimize team performance. Responsibilities include: Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks. Partner with Team Leaders to ensure compliance with the Bankruptcy and Insolvency Act, organizational standards, and industry best practices. Provide guidance and support in resolving complex client and creditor concerns in a professional and timely manner. Clearly communicate performance expectations, priorities, and operational objectives to team members. Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved. Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans. Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards. Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise. Maintain the ability to independently manage and conduct up to six counselling sessions per day while balancing leadership and operational responsibilities. How do we define success for your role? You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration You understand your client’s industry, challenges, and opportunities; client describes you as positive, professional, and delivering high-quality work You identify, recommend, and are focused on effective service delivery to your clients You share in an inclusive and engaging work environment that develops, retains & attracts talent You actively participate in the adoption of digital tools and strategies to drive an innovative workplace You grow your expertise through learning and professional development. Your experience and education Registered BIA Insolvency Counsellor designation required. Strong knowledge of insolvency legislation, rules, procedures, and industry best practices, with a minimum of five years of related experience preferred. Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail. Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required. Demonstrated commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work. Due to the frequent and complex communication with English-speaking clients and partners both within and outside of Quebec, as well as the requirement to draft documentation in English, proficiency in English is essential for this role. The compensation for this role is $70,000-$118,000 annually. Why BDO? Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community. Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle. Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us. Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role. Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel. More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists. To explore other opportunities at BDO, check out ourcareers page.