DIRECTOR, CLIENT DELIVERY, ADVISORY SERVICES at BDC in Québec

DIRECTOR, CLIENT DELIVERY, ADVISORY SERVICES

Location: Québec

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

The Director, Client Delivery, Advisory Services, plays a central role in leading a regional team of experts (such as business advisors) dedicated to providing high-impact management consulting services to our SME clients. This individual will have a proven track record in consulting, strong leadership skills, and the ability to foster the success of both clients and employees within their team.

This position requires someone with strong strategic thinking skills who can effectively manage in-house business advisors. The Director will provide “on-the-ground” coaching, support, and mentoring to business advisors; ensure the effective delivery of projects; understand our clients’ evolving needs; and ensure the availability and coordination of expertise to maximize impact. The incumbent will foster relationships throughout the region and the organization and contribute to the growth and development of our Advisory Services (AS) practice.

THE CHALLENGES TO BE MET

The Delivery Director will be responsible for:

• Leading a regional team of in-house business advisors, providing guidance, feedback, support, and mentoring to ensure high performance and professional growth.
• Fostering a culture of learning and professional development, operational rigor, skill-building opportunities, and support for career advancement.
• Managing the delivery resources (expertise and capacity, business advisors, and delivery consultants) necessary to meet the region’s needs.
• In collaboration with the consultant network management team, overseeing the roster of delivery consultants in the region (recruitment, onboarding, training, performance management, and work quality).
• Manage the delivery pace and the health of the portfolio of ongoing projects. Proactively manage risks that could affect project success or client satisfaction. Ensure that all projects are delivered on time, within scope, and meet the quality standards expected by our clients.
• Work closely with the Regional VP and Business Development Managers to develop and implement strategies for business growth, client satisfaction, and the effectiveness of our consulting services.
• Collaborate with Delivery Directors in other regions to ensure that standards and best practices are implemented across all Consulting Services.
• Ensure that the delivery team is aligned and continuously optimizes our end-to-end workflows so that the client, business development, business advisor, and external network are optimized to meet client expectations.
• In coordination with the Regional Vice President and business development leads, determine which value-added, non-revenue-generating activities are being carried out in the market in line with the approved strategy.
• Stay up to date on evolving business trends, market conditions, and client needs in the region.
• Collaborate with the Head of Expertise and the Solutions Development Team to allocate expertise capacity toward the development and improvement of solutions.
• Facilitate cross-functional collaboration and the development of the delivery team by engaging the team in projects, knowledge sharing, and professional development.
• Maintain a regular and active presence in the field by joining your team at client meetings and participating in client and community events.
• Build and maintain relationships with other organizations to complement BDC’s value proposition of helping Canadian SMEs grow and become more competitive.

WHAT WE'RE LOOKING FOR

• Bachelor’s degree in business, management, or a related field; an MBA or similar professional designation is preferred.
• At least 10 years of experience in management consulting, including at least 5 years in a leadership role.
• Proven ability to successfully lead consulting teams and deliver client projects.
• Excellent knowledge of the business environment and its key challenges, as well as experience working with small and medium-sized enterprises (SMEs).
• Bilingualism (French/English) is required.
• Some travel will be required as part of managing a regional team.

Other skills

• Ability to anticipate the impact of artificial intelligence on the delivery of consulting services and to engage teams in adopting new practices, tools, and work methods.

• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Effective time management skills and a strong sense of organization.
• Excellent collaboration and communication skills, with the ability to interact effectively with clients and team members and build strong partnerships.
• A strategic thinker with strong problem-solving skills and the ability to develop innovative solutions.
• Proficiency in project management tools and software, as well as a solid understanding of project management principles.
• A strong business acumen and understanding of various industries, enabling effective client engagement and the development of solutions.
• Ability to work under pressure, manage multiple projects simultaneously, and adapt to changing client needs and market conditions.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.