BCforward→
Payroll Support CSRs at BCforward in Warrendale, PA
Skills
Job Description
Company Description
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Job Description
Job Description:
The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
Respond to incoming inquiries, telephone and/or written, from customers .
Assists in training others, cross training and/or developing process knowledge.
Candidate should be available to work between 8 AM - 7 PM Central Time.
Competencies and Skills:
Extensive prior Tier 1 support experience required
Fluent in English
Deductive reasoning, analytical, and problem-solving skills
Excellent written and verbal communication skills, ability to present complex data/credit issues to management
Focus on client and service mindset with a commitment to a high level of customer service
Ability to observe the need for changes/improvements in the processes
Ability to communicate clearly and concisely at all levels of the business
Must work with the highest level of trust, integrity, honesty and confidentiality
Ability to manage workload independently
Functional / Technical:
Good Computer Proficiency
Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
Ability to learn new applications/software systems effectively and efficiently
Work Experience:
High School diploma or GED
Minimum 1 year of customer service experience, helpdesk highly preferred
Experience troubleshooting processing issues
Additional Information
SR.IT Recruiter
Namratha Gandavarapu
317-210-8733