QA Engineer (Salesforce testing) at Bazaarvoice · Bengaluru

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

About the Team

Bazaarvoice is seeking a QA Engineer to join our Business Applications team in Bengaluru. In this senior-level role, you will be responsible for the quality assurance and testing strategy of our global enterprise ecosystem, supporting key applications such as Salesforce, NetSuite, Workato, etc. This role will bridge the gap between business processes and technical execution, ensuring that our internal systems for Marketing, Sales, Finance, Support, and Services are robust and reliable. You will provide technical leadership in testing methodologies, drive the adoption of automated testing, and ensure high-quality delivery across the entire Software Development Life Cycle (SDLC) within an Agile framework.

How you’ll make an impact:

• ****QA Strategy & Execution Test Methodology Leadership: Design, implement, and oversee comprehensive testing strategies for complex business application integrations. End-to-End Testing: Lead testing efforts for cross-functional processes within applications such as Salesforce (CRM), NetSuite (ERP), and Workato (Middleware/Integration) to name a few. This includes documentation, coordination, execution, management and reporting.
• Automation Development: Architect and maintain automated test suites to reduce manual effort and improve regression coverage.
• SDLC Integration: Work closely with DevOps and Development teams to integrate testing into CI/CD pipelines. Domain Expertise: Validate business logic and workflows related to Marketing, Sales, Finance, Customer Support, Services, etc. within our SaaS platforms.
• Key modules include Lead to Quote, Quote to Cash, Procure to Pay, and Support and Professional Services as part of the larger Software License Management process.
• Risk Assessment: Identify potential bottlenecks and quality risks in the early stages of the development cycle. Continuously evaluate and improve QA workflows to enhance productivity and organizational collaboration.
• Documentation: Create and maintain detailed test plans, test cases, and knowledge resources for both technical and non-technical users.
• Cross-Functional Support: Provide expert support to end-users and conduct training sessions to ensure effective use of validated tools

The must have skills that matter:

• 4+ years of experience in Quality Assurance, with at least 4+ years specifically supporting enterprise SaaS applications (Salesforce and NetSuite experience is a must).
• Industry Knowledge: Proven experience in an industry similar to Bazaarvoice (software technology provider for e-commerce retailers and brands), with a deep understanding of relevant business processess.
• SaaS Ecosystem and Global experience: Proficiency in testing Salesforce (includes modules such as CPQ, Certinia, Sales and Service Cloud), NetSuite, and Workato integrations.
• Test Automation: knowledge of automation tools such as Selenium, Copado or specialized SaaS testing tools is a plus.
• Methodologies: Strong mastery of Agile and Scrum frameworks, including sprint planning and retrospectives.
• Scripting: Proficiency in scripting languages such as Python, JavaScript, or Java for test script development.
• Tools: Familiarity with Jira for defect tracking, Confluence for documentation and CI/CD tools.

General Skills

• Problem-Solving: Excellent analytical skills with meticulous attention to detail when troubleshooting complex system integrations.
• Communication: Strong interpersonal skills to collaborate effectively with diverse technical and non-technical teams.

Why You’ll Love Working with Us?

• Work with cutting-edge technology in a collaborative, global team
• Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
• We’re Great Place to Work Certified (4 years in a row!).
• Hybrid work model (3 days in office – Prestige Tech Pacific).

Interview Process:

• Tech Round 1: Panel round for technical assessment
• Tech Round 2: With business analyst on Collaboration and Communication
• Hiring Manager Meeting : Director RoundTeam, values & culture check.
• Final Round: Chat with HR/Senior Leadership.

#LI-Hybrid#LI-CK1

Why join Bazaarvoice?

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Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Discover Life at Bazaarvoice

Want to see our culture in action? Explore our channels to see the bigger picture and meet the teams behind the tech: Global perspective : Head over to our global Linkedin Life Page, Life at Bazaarvoice to see what makes us tick worldwide.

Regional Teams: Visit our APAC Life Page to see what life is like in our local offices.

Want an inside look at Bazaarvoice India? > Follow our journey and check out our team reviews on AmbitionBox

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note that a standard background verification (BGV) forms part of our selection process. This will be conducted with your consent and will strictly focus on information relevant to the role.