Associate Director of Operations at Baylor University in Waco, TX

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. 

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

This position provides comprehensive academic support services within Graduate Business Programs at Baylor University, with a primary focus on the full-time MBA (FTMBA) program. The Associate Director of Operations is responsible for advising students, monitoring and tracking academic progress, and managing academic and operational functions that contribute to student success from enrollment through graduation.

The ability to interact with a wide range of constituents—including students, faculty, program leadership, admissions and enrollment staff, and campus partners—is essential. The ideal candidate will demonstrate strong student-centered advising skills, operations management, project management, and a commitment to delivering a high-quality Baylor experience for on-campus graduate students.

A Bachelor’s Degree and two years of relevant experience are required. A Master’s Degree and 2–3 years of experience in higher education student services, academic advising, or program operations are preferred.

All applicants must be currently authorized to work in the United States on a full-time basis. 

What You Will Do

Student Advising and Academic Support

• Serve as primary academic advisor for FTMBA students, providing guidance on course selection, degree requirements, scheduling, and academic policies.
• Monitor student degree progression, registration status, academic performance, and overall engagement.
• Conduct degree audits to determine graduation eligibility and communicate outcomes to students.
• Serve as an advocate for students with academic, programmatic, or faculty-related concerns, partnering with leadership to resolve issues.

Program Operations and Academic Coordination

• Manage operational aspects of the FTMBA program, including course scheduling,  student communications, events, and processing academic forms.
• Collaborate with program leadership and faculty to assess curriculum effectiveness, degree requirements, and student outcomes.
• Coordinate the department’s annual assessment process for its degree programs.

Student Experience and Engagement

• Evaluate student engagement activities that foster community and enhance the Baylor experience for graduate business students.
• Support the Program Manager who is responsible for planning and implementing activities for the Graduate Business Association. 
• Coordinate and support the logistics for the required international trip.

Communication and Data Management

• Maintain and update student communication platforms within Canvas (e.g., Oso Info or equivalent) and Slate, ensuring information is accurate and timely.
• Use analytical and critical thinking skills to manage student data with high level of accuracy.

Other Duties

• Perform all other duties as assigned to support Baylor University’s mission.
• Maintain regular and punctual attendance.
• Ability to comply with all University policies and procedures.

The Right Candidate Will:

• Embrace and champion Baylor University’s Christian mission
• Demonstrate a strong commitment to student success and academic excellence
• Exhibit excellent interpersonal, communication, and advising skills
• Possess the ability to manage multiple priorities across programs and student populations
• Show initiative in improving student-facing processes and experiences
• Be comfortable working in learning management systems and student information systems
• Bring a collaborative mindset when working with faculty, staff, and campus partners
• Have a desire to grow as a higher education administrator and leader

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!

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