Bay East Association of REALTORS→
Member Billing and Accounts Specialist at Bay East… · Pleasanton
Job Description
About Us
Our mission at the Bay East Association of REALTORS® is to advance members’ success as real estate professionals. We are passionate about delighting our members through memorable experiences and strong community engagement.
If you’re someone who likes being the person that keeps things running—this role is for you.
You’ll own our billing process end-to-end, make sure everything is accurate and on track, and help our members when they have questions or need support. It’s a mix of numbers, problem-solving, and real conversations with people—so you won’t just be stuck in spreadsheets all day.
We’re looking for someone who’s detail-oriented, dependable, and doesn’t mind picking up the phone when needed.
What You’ll Do
Run the billing side of things
- Manage our annual billing cycle (from setup to rollout)
- Process payments, refunds, and account updates
- Reconcile accounts and figure out any discrepancies
- Handle monthly billing tasks including suspensions and reinstatements
- Pull and analyze reports to monitor performance and member engagement
Delight our members
- Be a trusted, friendly resource to members for billing and membership questions
- Guide new members through their first billing cycle
- Resolve issues with empathy, accuracy, and a focus on creating a positive and delightful experience
- Identify opportunities to improve the member journey and share feedback with internal teams
Support across departments
- Assist with reporting and tracking of membership statistics
- Support reconciliation of education and event revenue
- Partner with the accounting team to ensure accurate membership revenue recognition
- Jump in where needed—this role is pretty cross-functional
What We’re Looking For
- Experience in billing, AR, or similar work
- Comfortable working with numbers and pulling reports
- Strong attention to detail (this part matters a lot)
- Good communicator—email + phone
- Someone reliable who takes ownership and follows through