Retail Key Holder-Seattle Premium Outlets at Bath & Body… · Tulalip…

Summary: Bath & Body Works is a renowned fragrance and personal care brand dedicated to creating feel-good experiences. As a Key Holder, you will play a crucial role in executing store operations and enhancing customer experiences while leading a team.

Responsibilities:
- Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
- Provide individual and team performance feedback and recommendations to managers
- Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
- Display knowledge of product, company policies, and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
- Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
- Assist with floorset execution, window changes, visual presentation, and marketing placement as needed
- All store positions require constant physical activity, including standing, walking, reaching, and lifting
- Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store
- Associates should be able to lift 10 pounds consistently and up to 50 pounds
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
- Maintain our values, policies, and procedures

Required Qualifications:
- Thrives in a customer-first based retail environment
- Ability to foster a customer-focused selling culture
- Demonstrated sales, customer experience, and operational results in a fast-paced environment
- Effective communication skills, being open to feedback, and the ability to adapt quickly
- Ability to provide in-the-moment coaching to associates
- Ability to de-escalate store and customer situations effectively
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
- High school diploma, GED certificate, or Relevant Work Experience

Required Skills: Customer-focused selling, Sales performance, Product knowledge, Bank deposit handling, Shipment receipt processing, Visual merchandising, Safety standards adherence, In-the-moment coaching, Conflict de-escalation

Benefits: On-demand access to your earned wages through DailyPay., Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs., Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents., No-cost mental health and well-being support through our Employee Assistance Program (EAP)., Opportunity for paid time off, paid parental leave and access to family building benefits., Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love., Visit bbwbenefits.com for more details.