Key Account Manager- Acids and Polyalcohols… at BASF · Phagwara

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

How will You Do It

Sales & Account Manager

• Drive the business of assigned customers/territory aiming to meet or exceed business targets (cCM1 & Volumes) for respective customers
• Implementation of respective SBU strategy in country and identify and implement business or value growth for respective customers/territory
• Continuously increase market and competitor intelligence and update customers and competitor’s data (supply/demand)
• Effective credit control and working capital management at customer to meet financial targets for DSO, DIV and overdue managemen
• Carry out market studies/ projects for respective end industry /customers for identifying future opportunities
• Negotiate and close deals or contracts with customers by taking complete customer accountability & leveraging knowledge of entire product value chain, supply capabilities and competition
• Ensure business compliance according to BASF policy

Customer Relationship Management

• Develop, align and execute mid- and long-term account plans
• Identify & translate market opportunities into business through cross BU cooperation & new working concepts / ideas
• To identify & develop differentiation strategies to improve competitive advantage by understanding customer needs, gathering & sharing of market & competitor information – Ensure value pricing whenever applicable
• Develop lasting customer relationships to identify business trends in and beyond the customer scope or respective portfolio
• Identify and attract new customers, pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business
• Ensure high/wide customer contacts and regular visits to customers

Operational Task

• Provide operational guidance and coordinate the relevant functional departments to ensure value creation and customer satisfaction
• Use of NPS to continuously improve customer experience
• Accountable for Demand- and Sales Forecast and fulfilment supporting efficient planning of products and services to support production planning (return on assets) using tools like OMP DP and local merchandising business model
• To enhance work coherence, quality & efficiency by contributing actively in sales meetings, reporting and in developing customer training/communication materials for sales
• Ensure effective, open and speedy communications for faster decision making
• Ensure adherence to business initiatives /tool, e.g. OMP-(Demand Planning ), PMM ( Price & Margin Management), NPS (Net Promotor Score), Customer Network/KAM (Key Account Management) , TransperenCI, CLM (contracting tool)

What We Look For

Educational Qualification:

• B.Sc., B.E., or B.Tech in Chemistry or Chemical Engineering

Preferred Candidate Profile:

• Candidates from the Pharmaceutical, Agro, or Coatings industry will be preferred.

Loction:

• Mumbai Vikroli (Godrej One)