Customer Service Staff (6 months contract) at BASF in Thailand

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities .

Main responsibilities

• Perform Sales and Delivery Order Management tasks including automation system relate to sales order creation, processing changes and returns, following-up on blocked orders, shipping and delivery tracking including flowing-up on shipping documents and dispatch to customers of required.
• Manage Master Data maintenance process.
• Support Credit Management monitoring customer payment schedule and following-up on overdue payment with customers or salespersons, processing credit/debit notes and customer rebates.
• Handle customer complaints via Non-Conformance Management (NCM) system.
• Provide administrative support to a sales team as well as contract staff expense claim and coordinating with various BU/FU within BASF.
• Coordinate with Logistics and/ or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.
• Import Shipping document follow up & Coordination with inbound team (LLP & LSP).
• Support for report and other Ad-Hoc as required by Supervisor and Management.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum 2 years’ relevant working experience, preferably in customer services, supply chain and logistic.
• Proficiency in English, both in verbal and written communication.
• Strong interpersonal skills, effective problem-solving abilities, and excellent communication skills. Capable of performing well under pressure.

Work location

• Emporium Office, Bangkok

BASF has been present in Thailand for more than 50 years. The company offers a wide range of products and solutions to support almost all the key industries in the country, including Agricultural Solutions, Intermediates and Process Catalysts, Monomers, Petrochemicals, Coatings, Dispersions and Resins, Performance Chemicals, Care Chemicals, Nutrition and Health, and Performance Materials. BASF in Thailand was established in 1966 and maintains its head office in Bangkok. It operates three production sites in Samutprakarn, Chonburi and Rayong, an Automotive Coatings Technical Competence Center, and a Performance Materials Technical Development Center in Samutprakarn. In 2024, BASF posted sales of €531 million to customers in Thailand and had 623 employees as of the end of the year. Further information is available on https://www.basf.com/th.