Customer Service Representative Nights and… at Baseline… · Clinton

Summary: Baseline Fitness operates a Planet Fitness franchise focused on providing an affordable, high-quality fitness experience. The Customer Service Representative is responsible for new member sales, front desk operations, member account support, and creating a positive customer experience while helping maintain the club’s cleanliness.

Responsibilities:
- Greet/meet potential members, providing a great customer experience
- Handle front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
- Help maintain the neatness/cleanliness of the club
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner

Required Qualifications:
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time

Benefits: Free uniforms, Training & development, Employee discounts, Dollars for Scholars Program, Employee Appreciation Program, Free Membership for self and one family member or friend, Team Member Support Team, Health, Dental and Vision Insurance, Critical Illness Insurance, Short Term Disability Insurance, Accident Insurance, Voluntary Life Insurance, Pet Insurance, HSA, Advancement Opportunities