Member Experience Intern at Base Power Company in Austin, TX

Summary: Base Power Company is America’s next-generation power company, transforming the electricity grid with a network of distributed batteries. The Member Experience Intern will be responsible for delivering a seamless onboarding experience for new members by ensuring accurate data entry and effective communication with members to address any gaps in information. Responsibilities: - Review incoming photos of member homes and enter data into internal tools with accuracy and completeness - Communicate with members via email, phone, text, and live chat to request missing information, clarify requirements, and answer their questions - Follow technical criteria to make go/no-go qualification decisions - Surface trends and collaborate with the Operations and Member Experience teams to improve processes - Contribute to internal documentation to help standardize the photo review workflow Required Qualifications: - Strong attention to detail and ability to follow structured, technical processes - Clear, empathetic communication skills — comfortable on the phone and in writing - Self-motivated and organized, with the ability to manage high review volumes consistently - Tech-savvy and quick to learn new tools and workflows - Calm under pressure, and comfortable with ambiguity in a fast-moving environment Important Skills: Tech-savvy Nice-to-Have Skills: Calm under pressure