Resilience Manager

Location: Singapore, Marina Bay Financial Tower 2

Job Description

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
• Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
• Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
• Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

This will be executed by supporting the development, execution and continual improvement of APAC resilience capabilities through proactive identification of resilience risks, delivery of resilience enhancement projects, incident lessons learned, testing execution and regional response readiness activities. This will enable us to proactively identify tomorrow's resilience risks and deliver measurable resilience improvements before disruptions occur.

The successful candidate will combine resilience expertise with an enterprise risk reduction mindset to identify vulnerabilities before they become issues and convert findings into meaningful remediation and improvement outcomes – collaboratively. The role will also act as deputy for Regional Lead providing leadership capacity and continuity, succession and reduce key-person dependencies.

Essential Skills and Capabilities

• Experience across some or all of the following areas: operational resilience, payment or transaction lifecycles, business service outcomes, emerging risk identification, operational risk themes, dependency analysis and aggregate-impact assessment
• Have had exposure to incident management or change management concepts and lifecycles to better understand end to end need, maturing outcomes and reflecting on from what good looks like
• Lead horizonal regional pillars in addition to country level regional resilience profiles
• Improve the quality, consistency and effectiveness of resilience documentation, governance and planning artefacts across the region to ensure fit for purpose across the region
• Develop deeper visibility of critical regional dependencies and resilience vulnerabilities to support risk-based prioritisation and investment decisions.
• Diversify outreach, assurance and validation styles to challenge and ensure recovery assumptions and planning
• Be intellectually curious, entering and partnering on risk reviews where topics are not familiar
• Encourage and promote cross functional collaboration proactively and not just in response/reaction to specific projects
• Be confident and build momentum on resilience, enabling collectively owned outcomes
• Have direct experience prepping for and delivering updates both written and verbally to regulatory bodies

Day to Day Key Responsibilities

• Regional Resilience Lead (RRL) for Australia and Singapore as primary but understanding the other existing and new markets we operate by partnering with the existing APAC Resilience and Crisis Teams
• Regulatory, audit and governance demand across all resilience domains including technology, supplier and incident management
• Emerging risk and horizon scanning (anticipate, detect, protect)
• Response and recovery plan standardisation, optimisation and thematic alignment (Respond and Recover)
• Assurance, validation and quality assurance, partnering with Risk and Controls functions (Respond and Recover)
• Delivery of cross-function resilience projects, maturity opportunities and lessons learned to drive continuous improvement i.e., Technology, Operations (anticipate, detect, protect)
• Partner and collaborate with global resilience team who develop and drive the central programme agenda for framework, testing, execution, Business Resilience Leads and Resilience Practice Group who support resilience activity execution
• Engage with senior regional Business, Functions and Country Management on resilience topics and governance.