Quality Assurance Analyst - AVP at Barclays in Whippany, NJ

Quality Assurance Analyst - AVP
Location: Building 100-Whippany Campus, Jefferson Park
Job Description
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.
Accountabilities
Identification of industry trends and developments to implement best practice in quality assurance Services.
Collaboration with teams across the bank to align and integrate quality assurance processes.
Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.
Assistant Vice President Expectations
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Embark on a transformative journey as a Quality Assurance Analyst - AVP. At Barclays, our vision is to redefine the future of banking and help craft innovative solutions. In this AVP position, you’ll play a pivotal role in turning strategy into measurable outcomes by driving high-impact programs, strengthening risk and controls, and accelerating delivery across the business. You will autonomously assess the effectiveness and consistency of AML investigative activity against established policies, procedures, and regulatory expectations. In your role, you’ll identify, document, and escalate control, policy, and process gaps through structured QA reviews, ensuring every finding is accurate, evidence-based, and applied consistently. Your work will reinforce our risk and control framework by validating AML outcomes, identifying emerging trends, and contributing to governance, reporting, and remediation oversight. This role supports Barclays’ goals by improving how we serve clients, operate efficiently, and generate data-informed insights at scale. You’ll gain exposure to senior leadership and the opportunity to shape meaningful work while building your career through increased responsibility and a well-defined development path.
To be successful in your role as Quality Assurance Analyst - AVP, you should have:
Anti Money Laundering (AML) experience
Comprehensive knowledge of correspondent banking AML risks and related controls (nested/downstream activity, payable-through/clearing, respondent bank risk profile)
Effective management of workloads, timelines, and dependencies as well as balances of short-term delivery with longer-term value
Excellent written and verbal communication skills
Other highly valued skills include:
Exposure to different projects and ability to multi-task
Possess technical skills and analytical capabilities with point of view to driving decision making and project management
Turn data into actionable insights, prioritize work effectively, and deliver outcomes on time and within scope
The ability to identify and escalate risks/issues, following policies, documents decisions
CAMS certified (preferred)
You may be assessed on key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Whippany, NJ.
Minimum Salary: $70,000
Maximum Salary: $135,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.