Performance & Insights Manager at Barclays · Northampt…

Performance & Insights Manager Location: Northampton, Barclays Campus, Pavilion Drive Job Description Purpose of the role To develop, track and analyse operational metrics through trend analysis and client insights, and translate outcomes to support with data driven decisions. Accountabilities Collaboration with teams across the bank to align and integrate analytics and reporting processes, including COO and Group functions to share data. Development and monitoring of operational metrics, reports and dashboards to track KPIs for banking operations. Identification of industry trends and developments to implement best practice in analytics and reporting procedures, and controls to mitigate risks and maintain efficient operations. Participation in projects and initiatives to improve analytics and reporting efficiency and effectiveness. Development of reports and presentations on translated data and communicate findings to internal senior stakeholders. Execution of automated trend analysis and client insights, standing good vs bad data, to identify trends, patterns and insights that can inform decision making and process improvements with human feedback. Identification of areas for improvement and providing recommendations for change in analytics and reporting processes. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. The Performance & Insights Manager plays a key role in providing data-driven insights to support business planning, resource allocation, and general performance MI to support strategic decision-making for teams within the Chief Security Office (CSO). This role includes responsibility for developing dashboard, reports and insights, and presenting recommendations to senior stakeholders, with an emphasis on developing accurate demand/capacity forecasting tools (including modelling impacts, e.g., the impacts that expected changes in demand might have on AHTs and SLAs). By combining strong analytical capabilities with business acumen, this role ensures the organisation can anticipate demand, optimise performance, and deliver sustainable growth. To be successful in this role, you will have to have: Experience of demand/capacity forecasting based on data analysis. Solid experience with data visualization tools – Tableau, (Advanced) Excel, PowerPoint presentations. Solid experience with ETL Tools – Alteryx, SQL and RDBMS concepts: experienced with typical challenges such as data cleansing, and how to resolve typical database challenges. Additional skills include: Service First (Service Now) familiarity, especially Performance Analytics intermediate (Platform Analytics). Six Sigma analysis techniques – Black belt level e.g. techniques to identify Vital Xs. Ability to translate business requirements into intuitive, insightful, and actionable visual designs. You may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills and interaction with a diverse range of stakeholders, as well as job-specific technical skills . This role can be based in either Northampton, Knutsford, or Glasgow. Additional Locations: Knutsford, Radbroke Hall, Glasgow Campus