PBWM Technology Chief of Staff Office at Barclays · Glasgow

PBWM Technology Chief of Staff Office Location: Glasgow Campus Job Description Purpose of the role To enable the success of senior executives by helping navigate complex challenges, make informed decisions and deliver against their strategic objectives. Accountabilities Strategic support to senior executives, such as the CEO or other top-level leaders including assistance in the development and execution of in year and multi-year business strategy, research, and analysis to support decision-making and act as delegate for the senior executive in specific situations. Management of Colleague engagement planning in line with the strategic direction, managing communication channels and ensuring effective coordination across different departments and teams. Management of key projects and strategic initiatives on behalf of senior executives, ensuring strategic projects are on track, monitoring of progress, and provision of regular updates to the executive team. Improvement of operational efficiency, alongside functional partners, within the organisation including the identification of areas for improvement, streamlining of processes, and implementation of consistently excellent best practices to enhance productivity and effectiveness. Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support the external commitments made. Analyse and draw insight to drive performance. Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, cost management and monitoring of financial performance against targets. Support to senior leadership to ensure appropriate resourcing across the business/function including planning and forecasting, partnering with HR to drive talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives. Support to the senior executive with risk and control oversight, escalation, crisis management and risk mitigation, support the development of contingency plans, coordination of responses to emergencies, and ensure business continuity. Implementation of a robust governance framework which supports the board of directors, executive forums and governance committees through the preparation of board materials, organisation of meetings, and ensuring compliance with regulatory requirements. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as a Business Operations & Engagement Lead within the Technology Chief of Staff Office for Barclays Private Bank and Wealth Management (PBWM). This is a highly visible delivery role, responsible for managing a portfolio of leadership and colleague engagement activity and translating ideas into initiatives that land with clear impact for the intended audience. You will contribute strongly to shaping concepts and narratives, then take end-to-end ownership for turning them into practical plans—coordinating stakeholders, sequencing dependencies, and executing flawlessly across forums, town halls, strategic events and internal communications. To be successful in this role, you should have: Portfolio planning & operating rhythm: Ability to build and run a forward plan of activity (e.g., leadership forums, town halls, engagement campaigns), maintain a clear view of priorities and critical dates, and keep delivery on track through disciplined cadence and follow-up. Translating ideas into high-impact initiatives: Strong capability to take a broad concept and turn it into a clear objective, plan and set of deliverables—defining scope, success measures, roles, and a practical route to execution that delivers value for colleagues and leaders. Stakeholder orchestration & governance: Confident partnering with senior leaders and teams across PBWM Technology—bringing clarity, constructive challenge and sound judgement to align inputs, secure decisions, manage risks/issues, and drive consistent follow-through. Comms & experience quality (detail that matters): Excellent internal communications and meticulous delivery—briefings, key messages, run-of-show, logistics and contingency—ensuring every interaction feels polished, purposeful and aligned to the narrative. Other highly valued skills include: Experience in a Chief of Staff / business management / executive office environment, supporting senior leadership teams in a regulated organisation. Exceptional organisation and prioritisation across competing deadlines, with a strong quality bar and the ability to keep multiple workstreams moving at pace. A proactive, low-ego “get things done” mindset—able to anticipate issues early, drive actions to closure, and use feedback to iterate so initiatives land with the intended