JOC EMEA - Support Analyst at Barclays · Canary…

JOC EMEA - Support Analyst Location: Canary Wharf, 1 Churchill Place Job Description Purpose of the role To coordinate incident plans/ responses and collaborate with various stakeholders through the use of various data resources. Accountabilities Monitoring of real-time security incidents and emergencies that may impact the bank's assets, colleagues and customers through the use of various security systems and tools. Development and coordinate a unique response/plan, and contingency plan, to each case through the effective deployment of resources and personnel. Collaboration with teams across the bank, including the security operations team, facility management team and external security vendors, to provide time efficient communication and responses to incidents and emergencies. Implementation and execution of security policies and procedures in the events of security incidents and emergencies. Execution of training and drills for Joint Operations Centre colleagues to prepare and upskills them in the event of an emergency. Collection of data from sources including intelligence reports, diverse types of media and operational news to update situational awareness databases and track progress of operations. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join Barclays as a JOC EMEA – Support Analyst, where you’ll coordinate incident plans and responses to ensure the timely resolution of operational and technology issues across the EMEA region. In this role, you’ll collaborate closely with a wide range of stakeholders, leveraging multiple data resources to monitor events, manage incidents effectively, and support business continuity. You’ll play a key part in ensuring clear communication, good coordination, and operational resilience within a fast‑paced, 24/7 environment. To be successful as a Support Anlayst, you should have experience with; Alarm & Technical Security Systems Proficiency Incident & Crisis Management Expertise Continuous Improvement & Process Optimisation You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based in Canary Wharf.