IT Technician I at Banner Health in Loveland, CO

Summary: Banner Health is a nationally-recognized healthcare leader committed to providing excellent patient care and innovative health care advancements. They are seeking an IT Technician I to support business planning, tactical execution, and ensure customer satisfaction for all IT activities and support services. The role involves troubleshooting IT issues, maintaining work areas, and ensuring effective communication within the team and with customers. Responsibilities: - Overseeing the training of junior members of the team on all areas of responsibilities - Promotes teamwork by involving others, delegating assignments and encouraging them to contribute their strengths to the team - Responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determines requirements and co-ordinates the course of action with the various information technology departments - Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines - Follows established guidelines and procedures to troubleshoot information technology issues - Applies basic instructions and procedures to solve non-complex problems - Chooses best alternative from group of known possibilities - Refers complex problems to others when solutions are outside typical alternatives - Provides service to customers, meeting standards and guidelines - Responds promptly to all requests - Responds to standard requests from internal and/or external customers - Interacts primarily with department peers and/or personnel - Keeps and maintains assigned work areas clean and in an orderly manner - Completes assignments within established procedures - Frequent review of work results - Deviates from prescribed procedures only with permission - Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require - Takes high level responsibility for selected information systems - Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines - Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states - Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide Required Qualifications: - High school diploma/GED or equivalent working knowledge in a similar role is required - Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity - Knowledge of Microsoft Office O365 applications is required - Ability to troubleshoot complex issues and interact with various levels of customer and support groups - Requires communication and presentation and organizational skills to engage technical and non-technical audiences - Requires ability to communicate and interact across all services and at various levels - Requires exceptional communication, both written and verbal - Working variable shifts and hours and carrying/responding to a pager may be required Preferred Qualifications: - Knowledge of Information Technology in a fast-paced environment is preferred - Additional Related Education And/or Experience Preferred Required Skills: Desktop device operation, Mobile device operation, Network connectivity, Microsoft Office O365, IT troubleshooting Benefits: Competitive wages, Paid orientation, Flexible Schedules (select positions), Fewer Shifts Cancelled, Weekly pay, 403(b) Pre-tax retirement, Resources for living (Employee Assistance Program), MyWell-Being (Wellness program), Discount Entertainment tickets, Restaurant/Shopping discounts