Loan Operations Representative at Bank of New Hampshire in Gilford, NH

Summary: Bank of New Hampshire is seeking a Loan Operations Representative to join their team. The role involves processing financial transactions, providing excellent customer service, and maintaining knowledge of bank products and regulations. Responsibilities: - Processes financial transactions to include, but not limited to, posting loan payments, payoffs and escrow disbursements. Demonstrates efficiency and sound practices of financial transactions and account balancing - Performs all required office operational functions including, but not limited to, file maintenance, non-post resolution, scheduled rate updates, insurance servicing & remittance and real estate tax servicing & remittance - Ability to book to the core; service and payoff all loan products offered by BNH - Provides excellent customer service to all loan customers - Maintains a thorough knowledge of all bank products, services, policies and procedures. Understands federal and state regulations and compliance issues in order to receive a score that is consistent with skill set, or higher, in all required compliance testing - Training and Education: Actively participate in bank training sessions to enhance individual product and service knowledge, understanding of policies and procedures, computer equipment skills and understanding of federal and state regulations and compliance issues - Complies with the Bank Secrecy Act (31 CFR 103) which also includes components of 12 CFR 326 Subpart B and the 12 CFR 353 and OFAC regulations Required Qualifications: - 1–2 years of experience in a detail-oriented role performing similar duties and responsibilities - Proficiency in Microsoft Office applications, particularly Excel, along with experience working with PDF documents (viewing, editing, organizing, and managing files) - Ability to operate standard office equipment and utilize business systems with strong technical aptitude - Experience working in a paperless or low-paper environment, including digital document management, electronic workflows, and file organization - Strong skills in professionalism, communication, organization, problem-solving, and attention to detail - Proficient keyboarding and computer skills with the ability to learn new systems efficiently - Minimum of a High School Diploma or equivalent Required Skills: Loan payment processing, Escrow disbursement, Financial transaction processing, Account balancing, File maintenance, Rate updates, Insurance servicing, Real estate tax servicing, Loan product servicing, Bank products knowledge, Federal and state regulations compliance, Bank Secrecy Act compliance, Microsoft Excel, PDF document management, Digital document management, Electronic workflows Benefits: Annual Incentive Compensation (bonus) Plan, 401(k) with 50% match on the first 6% of eligible earnings, Generous paid time off, Paid time off for our employees to give back to the communities in which we operate and live, Several opportunities for professional growth and career advancement, including Tuition Reimbursement as well as internal and external training opportunities, Supportive team-oriented work environment, Bank wide celebrations and meetings