Employee Engagement Specialist at Bank of Jordan · Amman

Job Purpose

Contributes to fostering a motivating work environment and culture across the Bank and its overseas branches, encouraging employee engagement, creativity, and initiative. This is achieved through participation in the development of employee programs and social engagement activities, as well as collaboration with relevant stakeholders to enhance the employee experience in accessing and utilizing services provided by various Human Resources functions. These efforts aim to strengthen employee commitment, satisfaction, and sense of belonging across the Bank and its overseas branches.

Key Responsibilities

• Implements the work plans of the Employee Engagement and Belonging Unit in alignment with the overall Human Resources strategy. Continuously reviews and updates these plans in response to changing circumstances, requirements, and developments, as well as the recommendations of the direct supervisor.
• Participates in developing multiple communication channels to ensure transparent sharing of information, news, and events with Bank employees. This includes, but is not limited to, the Bank’s strategy, objectives, achievements, survey results, and other relevant information, in coordination with the direct supervisor.
• Conducts employee meetings and organizes meetings, conferences, and other engagement sessions on a regular basis, in coordination with the direct supervisor, to facilitate direct and transparent communication with employees, provide them with the necessary information, and obtain their feedback through open dialogue, Q&A sessions, closed-group meetings, brainstorming sessions, and other appropriate engagement techniques.
• Prepares and issues periodic employee newsletters in coordination with the direct supervisor.
• Measures, analyzes, and prepares periodic reports related to employee engagement and belonging by utilizing appropriate data collection and analysis methods and tools, including statistical surveys, employee satisfaction surveys, eNPS, and other modern measurement techniques. Ensures that the results are linked to overall organizational performance in coordination with the direct supervisor and develops and updates the relevant reporting dashboards accordingly.
• Participates regularly in reviewing established Human Resources policies, procedures, and systems, and collaborates with relevant stakeholders across HR functions to enhance them in a manner that improves the employee experience and sense of belonging and increases employee satisfaction with HR services.
• Proposes and develops programs aimed at enhancing employee engagement and sense of belonging, in coordination with the direct supervisor.
• Implements work plans designed to foster a positive, engaging, and motivating work culture and environment that supports increased productivity. This includes developing, updating, and promoting positive organizational programs, values, and desired behavioral practices across the organization, documenting recommendations and submitting them to the direct supervisor.
• Participates in developing an organization-wide Employee Value Proposition (EVP) that reflects the Bank’s culture and the benefits and value offered to employees.
• Organizes campaigns, events, and interactive engagement activities, in coordination with the direct supervisor, aimed at encouraging and reinforcing positive employee values and behaviors and creating a healthy work environment that supports the achievement of organizational objectives and enhances productivity.
• Conducts exit interviews, analyzes the underlying reasons and findings, develops relevant recommendations, and submits them to the direct supervisor in a manner that supports the Bank in identifying and addressing workplace-related issues and improving employee retention rates.
• Follows up on the implementation of onboarding programs for new employees and ensures their effective integration and adaptation into the work environment, thereby enabling them to meet their assigned objectives and perform their responsibilities with the required level of effectiveness and efficiency.
• Serves as a primary or alternate member of the duly established Business Continuity Plan and Emergency Response Teams and performs all duties assigned under the plan to minimize the impact of crises and ensure the restoration of operations as quickly as possible.

Skills and Competencies

• Bachelor’s degree in Business Administration, Management Sciences, or a related field.
• Minimum of 5 years of relevant professional experience.
• Proficiency in the English language, both written and spoken.
• Thorough knowledge of Human Resources systems, policies, and procedures.
• Good knowledge of internal and external regulations, procedures, and their updates governing the work.
• Proficiency in computer applications and the ability to work effectively with various systems and applications.
• Strong communication and interpersonal skills.
• Strong negotiation and persuasion skills.
• Strong analytical skills.
• Ability to work effectively as part of a team.
• Strong planning and organizational skills.