Investment Services Coordinator at Bank of… · Catskill

Investment Services Coordinator

DEPARTMENT: Investment Services

LOCATION: 345 Main Street Catskill, NY 12414

REPORTS TO: VP, Investment Services

SUPERVISES: None

GRADE: 8

FLSA: Non-Exempt

PAY RANGE: $19 - $21 per hour commensurate with education and experience

POSITION SUMMARY:

The position is responsible for providing administrative support to the Investment Services Team and exceptional service to our customers. The position will schedule meetings, provide timely responses to customer inquiries, and prepare and maintain confidential customer documentation

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required, Associate’s or Bachelor’s degree preferred.
• Minimum of one year of administrative support experience preferred
• Excellent interpersonal and communication skills both written and verbal
• Experience building relationships and solving problems
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and time management skills with a proven ability to meet deadlines

MAJOR DUTIES & RESPONSIBILITIES:

• Perform administrative duties such as typing, filing, scheduling appointments and other clerical work
• Handle correspondence with customers and brokerages
• Provide timely follow up on telephone calls and messages to ensure good customer service
• Process deposits and withdrawals to and from the brokerage and direct accounts
• Maintain filing systems to ensure the integrity and confidentiality of financial and client information
• Process the paperwork for brokerage accounts and set-up on the system
• Assist with the preparation and distribution of reports and client documentation
• Track monthly/quarterly referrals sent from the branches for incentive payouts

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

FINRA

A pre-hire authorization to obtain and review FINRA records associated with you and previous employment information is necessary to determine securities employment eligibility. This is required in addition to the standard background check.

EQUAL OPPORTUNITY EMPLOYER

Bank of Greene County is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.