Technology Operations Specialist –… at Bank of America · Chandler

Technology Operations Specialist – Linux System Administrator

Location: Chandler

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Technology Operations Specialist – Linux System Administrator

Position Summary:

Technology Operations Specialist professional will get an opportunity to work on managing self-service applications. Key responsibilities include providing operational support, performing application releases, and deploying hotfixes or patches. They should be able to work as a team with other technical teams such as Networking, GIS, Server and/or DBA teams, etc. to analyze data, connectivity, to determine system failure point or root cause.

• Support and maintain critical Linux infrastructure that powers key business self-services.
• Investigate and resolve complex production issues using advanced monitoring and troubleshooting tools.
• Partner with internal teams, customers, and technology vendors to identify root causes and drive permanent solutions.
• Monitor platform health, create operational dashboards, and proactively identify service risks.
• Contribute to a culture of operational excellence by improving processes, automation, and system reliability.
• Participate in Incident, Change, and Problem Management activities to ensure stable and resilient services.
• Participate in Disaster Recovery and Resiliency program.

Required Qualifications

• Hands-on experience administering Linux/Unix environments in a large-scale enterprise setting.
• Strong troubleshooting and diagnostic skills utilizing tools such as:
  • Splunk (dashboards, alerting, searches, and analytics)
  • Dynatrace
  • GREP and other command-line analysis tools
• Ability to analyze infrastructure and application logs to identify issues and drive root-cause resolution.
• Customer-focused mindset with a passion for delivering exceptional technical service.
• Strong communication skills with the ability to collaborate across technical and non-technical teams.
• The ideal candidate must be self-motivated, proactive, attention to detail, with strong communication & analytical skills.

Desired Qualifications

• Demonstrated analytical thinking and a proactive approach to problem-solving.
• Ability to manage multiple priorities while working independently and within a globally distributed team.
• Experience thriving in large, diverse, and multicultural environments.
• Highly organized with strong attention to detail.
• Experience supporting Incident, Change, and Problem Management processes.
• Working knowledge of SQL and database query development.
• Exposure to Java applications and troubleshooting methodologies.

Job Description:
This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.