Specialized Fiduciary Administrator… at Bank of America · Pennington

Summary: Bank of America is committed to helping make financial lives better through every connection. The Specialized Fiduciary Administrator II (SFA II) provides administrative support for Trusteed Individual Retirement Accounts (TIRAs) and works closely with Trust Officers to ensure efficient delivery of IRA account services. Responsibilities: - Manages all administrative and office management duties, such as conducting account maintenance and preparing letters, monitoring and preparing reports, and ordering office supplies such as equipment - Oversees and provides guidance on day-to-day activities of the team - Oversees incoming and outgoing mail, while managing and overseeing a centralized mailbox for accounts - Addresses client issues and concerns in partnership with the Specialized Fiduciary Officers, while adhering to the bank's policies and procedures Required Qualifications: - High School Diploma / GED / Secondary School or equivalent - Provides Trusteed Individual Retirement Account (TIRA) administrative support to Private Bank Specialized Fiduciary Officers, National Trust Services Manager - IRA, and National Fiduciary Executive - IRA - Works independently, but closely with client facing Trust Officers and Administrators to ensure accurate and efficient delivery of IRA account level services - Coordinates information and activities with all external and internal support business partners, as needed - May be accountable for less complex situations that require a lesser degree of technical expertise and knowledge, including providing administrative support to a small book of TIRAs for client service teams - Responsible for routine administrative duties, such as performing TIRA account maintenance, TIRA account opening processes, and TIRA money movement and tax related transactions - May be asked to participate in projects, prepare reports and conduct research - May act as a point of contact for clients and internal/external partners and as a backup for Specialized Fiduciary Officers - The SFA II is supervised and supported by a team - Attention to Detail - Business Continuity Management - Problem Solving - Process Simplification - Risk Management - Account Management - Active Listening - Administrative Services - Client Management - Referral Identification Preferred Qualifications: - BS/BA or equivalent experience helpful. Non-licensed associate - 1 – 3 years of individual retirement account or Private Bank administrative experience preferred, but not required - Private Bank and Merrill systems experience a plus Required Skills: Individual Retirement Account (IRA) Administration, Private Bank Systems, Account Management, Business Continuity Management, Risk Management, Administrative Services, Client Management Benefits: Discretionary incentive eligible, This role is eligible to participate in the annual discretionary plan., Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company., Benefits, This role is currently benefits eligible., We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.