Registered Academy Manager - Wealth… at Bank of America · Charlotte

Registered Academy Manager - Wealth Management

Location: Charlotte

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching.

The Registered Academy Managers are responsible for delivering a consistent and deliberate on-boarding experience to all new hire Wealth Management Client Associates. They play a critical role in employee development by increasing new hire speed to proficiency. Registered Academy Managers will partner closely with local Market Client Relationship Managers and are required to be Series 7 and Series 66 licensed.

Responsibilities:

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs
• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs
• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates
• Direct responsibility for overseeing 25+ employees throughout their new hire learning experience

Required Qualifications:

• Proven ability to coach and develop employees driving proficiency and performance in a customer centric environment
• Must have previous 3+ years of Merrill experience
• Series 7 and Series 66 (or equivalent) licensed
• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize
• Strong communication skills (including verbal, non-verbal, written and presentation) and active list

Desired Qualifications:

• Bachelor’s degree or equivalent work experience
• Prior experience in the Wealth Management Client Associate role preferred

Minimum education: High School Diploma / GED / Secondary School or equivalent

Skills:

• Active Listening
• Hiring and Onboarding
• Influence
• Learning Delivery
• Presentation Skills
• Coaching
• Collaboration
• Consulting
• Oral Communications
• Customer Service Management
• Customer and Client Focus
• Executive Presence
• Leadership Development
• Talent Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$84,500.00 - $108,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.