National Consumer Vehicle Lending… at Bank of America · Jacksonvi…

National Consumer Vehicle Lending Performance Exec

Location: Jacksonville

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Create competitive strategies and plans to achieve and exceed region objectives. Provide timely feedback to Region Executive on Client Experience and Channel strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Manage team of Performance Managers to continuously drive high quality customer experience and consistent execution of client relationship care. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Work closely with Marketing to provide associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.

LOB Job Description:

The National Consumer Vehicle Lending (CVL) Performance Executive will be responsible for driving enterprise performance, strategic business growth, and revenue acceleration across Consumer Vehicle Lending. This leader will oversee performance management, business analytics, workforce strategy, growth initiatives, and execution disciplines to ensure the organization consistently achieves originations, profitability, client experience, and market share objectives. Working closely with senior leadership, the role will connect strategy to execution by translating business priorities into measurable results while identifying new opportunities for growth, operational excellence, and competitive advantage.

Help drive accountability for CVL growth, revenue, execution, and organizational performance.

Core Responsibilities:

Strategic Revenue Growth & Business Performance Leadership

• Serve as the primary strategic partner to the Consumer Vehicle Lending Executive, developing and executing growth strategies that drive originations, revenue, market share, dealer penetration, portfolio growth, and client acquisition across Dealer and Direct channels.
• Lead enterprise-wide business performance management routines, identifying revenue opportunities, market trends, competitive risks, and growth initiatives to accelerate business results and improve return on investment.
• Partner with Sales, Marketing, Product, Operations, Risk, Finance, and Technology leaders to translate strategic priorities into executable plans that increase applications, funding volume, dealer engagement, digital adoption, and customer retention.
• Develop and oversee business intelligence, forecasting, and performance analytics to identify growth opportunities, optimize resource allocation, improve conversion rates, and maximize revenue generation.
• Drive expansion of strategic dealer relationships, client acquisition programs, digital capabilities, and cross-functional initiatives that increase origination volume and strengthen competitive positioning.
• Establish and monitor key performance indicators, leading indicators, productivity measures, and revenue dashboards to ensure accountability and achievement of business growth targets.
• Lead strategic planning, business reviews, and executive reporting processes, providing actionable insights and recommendations to senior leadership regarding growth opportunities, market dynamics, operational effectiveness, and investment priorities.
• Identify, prioritize, and execute transformational initiatives that enhance client experience, improve sales effectiveness, increase operational scalability, and deliver sustainable revenue growth.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 2+ years of Consumer Banking leadership experience in either FC Channel or other Specialty organizations
• 5+ years of direct management experience
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution oriented organization
• Demonstrated ability to collaborate effectively across multiple stakeholders
• Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
• Proven ability to turn complex ideas into well-structured execution programs
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
• Ability to aggregate multiple sources of information to communicate quickly, succinctly, and effectively

Desired Qualifications:

• Strong analytical skills
• Influence and collaboration skills
• Excellent communication skills
• Executive presentation skills including building and delivery of materials

Skills:

• Influence
• Issue Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$211,500.00 - $283,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.