GCB Business Control Manager at Bank of America in Charlotte

GCB Business Control Manager

Location: Charlotte

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Business Overview

Global Commercial Banking (“GCB”) provides treasury, lending, leasing, advisory, and debt and equity underwriting services to middle market companies with revenues of $50 million to $2 billion across all major industries. GCB brings clients the full capabilities of the Company paired with local service. GCB financial solutions include credit, treasury services, international banking, wealth management, risk management and investment banking capabilities.

LOB Workplace Strategy currently consist of in office location with up to 5 “flex” days per month to work remotely. If in an office, 4/1 expectation as well. Subject to change with GCB leadership guidance.

This is a Private-side role requiring compliance with associated AIM requirements.

Office location flexible to: Atlanta, Charlotte, Dallas, Houston, Jacksonville, Los Angeles, Miami, New York City and San Francisco

Job description

The Global Commercial Banking (“GCB”) Business Controls team equips GCB with the tools and resources needed to identify, escalate, debate and mitigate operational and compliance risk. The team provides primary support for Global Commercial Banking, however, may support efforts spanning other Global Banking businesses as well. This role is focused on supporting operational risk management and business controls, providing oversight and monitoring of GCB compliance with regulation, policy, and procedures. The successful candidate must have or develop a deep understanding of GCB and its global business, as well as a deep understanding of the risk programs supported by the team. The candidate should also have a broad understanding of the enterprise and financial services industry. The ability to collaborate with Business Controls peers, Line of Business and Product subject matter experts and Control Partners (including Compliance / Operational Risk / Audit / Regulatory Relations) will be critical to success.

The position resides on the GCB Business Controls team, housed within the GCB National Operations and Business Integration function, supporting multiple aspects of risk management work. Candidate must be able to thrive in a fast-paced and professional environment with the following responsibilities:

Responsibilities:

Lead, manage and govern multiple risk and control programs, in partnership with GCB leaders and Business Controls teammates, to effectively manage operational risk and ensure GCB compliance with regulation, policy, and procedures:

• Regulatory Change & Adoption – Lead the Business Controls regulatory change and adoption framework for GCB.

o Regulatory Change Management and Implementation – Lead or

coordinate assessment, engagement, implementation and

adoption activities associated with significant regulatory

changes impacting Global Commercial Banking, including

material international regulatory changes and cross-LOB

regulatory changes impacting GCB. Current areas of focus

include implementation activity associated with the EU Capital

Requirements Directive (CRD6) and U.S. Regulation K regarding

International Banking Operations. Drive sustainable adoption

through establishment of appropriate ongoing operating

routines, processes and controls. Provide credible challenge and

strategic guidance to GCB stakeholders on regulatory

applicability, implementation approach, control requirements,

execution risks and ongoing sustainability.

o Regulatory Change Process – Lead and govern the GCB

regulatory change management process, partnering with Global

Compliance and Operational Risk to understand regulatory

changes and associated enterprise policies impacting GCB,

identify appropriate GCB leads and participants, monitor

mitigation and implementation activities and dependencies, and

identify and escalate material risks or gaps as appropriate.

o Regulatory Inquiry Process – Lead and coordinate the GCB

regulatory inquiry process, partnering with Regulatory Relations,

Global Compliance and Operational Risk, and other stakeholders

to understand regulatory inquiries and drive appropriate

engagement, governance and timely responses.

o Inspections – Lead or support GCB engagement in audits,

regulatory examinations and inspections related to regulatory

change practices and activities.

o Reporting and Governance – Drive accurate and timely GCB

reporting and governance related to regulatory change and select

change implementations, including implementation status and

material risks, issues and dependencies.

o Partnerships – Represent GCB in select enterprise efforts

focused on regulatory change interpretation, application,

implementation and governance. Participate in relevant forums

and activities, partnering with Enterprise Risk, Global Compliance

and Operational Risk, Regulatory Relations, Global Banking peers

and other stakeholders as appropriate.

o Risk Identification and Controls – Serve as the GCB lead for

regulatory change-related processes and controls and participate

in GCB’s quarterly Risk Identification process and inventory

refresh.

o Policy & Procedures – Lead select Enterprise Policy reviews, and

own, author and anchor select GCB procedures, largely driven by

Enterprise policy and/or regulatory requirement. Serve as a GCB

subject matter expert, providing guidance, driving adherence and

monitoring business performance for associated programs

including procedures impacting GCB.

• Additional Responsibilities

• • Maintain program summary documents and evidence of process control routines for the risk program(s) supported.
  • Analyze, monitor, interpret, and report data and information related to risk and control programs and leverage it to identify and drive resolution of potential issues or inefficiencies.
  • Liaise with Business Controls management and teammates, business process owners, and Control and Support Partners (e.g. Global Compliance and Operational Risk, Global Strategy and Enterprise Platforms, Operations, etc.)
  • Support select audit and inspection activity within the business.
  • Support operational risk mitigation efforts via Issue or MRA remediation.
  • Support other management routines as required related to Line of Business’ internal control disciplines.
  • Act as an ambassador of the risk culture.

Required Skills:

• Bachelor’s degree or equivalent, with 5 years of experience with preference for operational risk or compliance program experience, knowledge of regulatory and public policy space specific to Sustainability and/or experience working with one or more wholesale banking divisions.
• Demonstrated project management skills and ability to manage multiple competing/concurrent priorities and deadlines.
• Ability to independently lead and drive initiatives with limited direction and supervision.
• Partnering and communication skills (both orally and in writing), with the ability to effectively interact with and influence leaders and employees at all levels of the organization.
• Agile and competent at adapting to changing business needs and applying critical thinking to drive change.
• Ability to assess risk and determine when to raise concerns and escalate.
• Analytical skills with investigative mindset and proven ability to leverage data to drive business insights.
• Ability to work well in a collaborative team environment, but also independently with effective time and organization management.
• Proficiency in Copilot, PowerPoint, Excel, and SharePoint along with the ability to quickly learn new programs and applications.
• Strong personal drive, individual initiative, sense of urgency, optimism and responsiveness.

Desired Skills:

• Working knowledge of Global Commercial or Corporate Banking processes and systems.
• 5 years of banking experience and risk management and/or commercial banking experience or exposure.
• Direct involvement in (or in support of) regulatory or international institutional work, sales operations, sales activities, or strong working knowledge of sales/controls processes of a wholesale/institutional business unit.
• Knowledge of and ability to navigate the enterprise.
• Strong technical expertise in SharePoint design and/or PowerPoint and/or Excel; Ability to improve reporting and analytics efficiency.
• Seasoned understanding and use of AI, including Co-Pilot
• Facilitation skills and creativity.
  
  

Minimum Education Requirement: Bachelor’s degree in related field or equivalent work experience

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.