Financial Center Manager - San Diego… at Bank of America · San Diego

Summary: Bank of America is committed to helping make financial lives better through every connection. The Financial Center Manager is responsible for managing a financial center and its employees, fostering a client-centric culture, ensuring operational excellence, and driving business results. Responsibilities: - Develops talent, including proactive sourcing of candidates - Manages client traffic, engaging and appropriately routing clients, and fostering client retention - Manages business results through formalized management routines and coaching - Creates a world class client experience environment - Manages market-level initiative prescribed by market leaders - Drives operational excellence by engaging employees on business strategy - Manages organizational priorities and effective execution - Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully - Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement - Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results - Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks - People Manager & Coach: Knows and develops team members through coaching and feedback - Financial Steward: Manages expenses and demonstrates an owner’s mindset - Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth - Driver of Business Outcomes: Delivers results through effective team management, structure, and routines Required Qualifications: - 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team - Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client - Collaborates effectively to get things done, building and nurturing strong relationships - Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives - Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed - Communicates effectively and confidently and is comfortable engaging all clients - Has the ability to learn and adapt to new information and technology platforms - Applies strong critical thinking and problem-solving skills to meet clients' needs - Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations - Efficiently manages time and capacity - Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment - Can interpret performance results, find opportunities to drive success and hold others accountable to results - Must be able to work weekends and/or extended hours Preferred Qualifications: - 1+ years of management experience including hiring, coaching and developing direct reports - Experience in financial services and knowledge of financial services industry, products and solutions - Experience working in an environment with individual and team goals where goals were routinely met or exceeded - Bilingual skills Required Skills: Financial Services Knowledge, Customer Service Management, Talent Development, Performance Management, Risk Management, Business Operations Management, Recruiting, Sales Performance Management, Bilingual Skills, Coaching, Prioritization, Result Orientation, Inclusive Leadership Benefits: Discretionary incentive eligible, This role is currently benefits eligible., We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.