Experience Design (XD) I, Product… at Bank of America · Charlotte

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multidisciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences.

Bank of America is looking for an Experience Designer (XD) I that will be responsible for execution and craft delivery for an interdisciplinary product design team that delivers strategic and tactical solutions in support of Digital Consumer Banking and Personal Financial Management. The role will partner with peers, and stakeholders from across the organization to ensure roadmap projects are delivered with high standards on experience quality, execution, and professionalism, delivering on-time and on budget. And contribute to our culture of creativity, accountability, discourse, and measurable key results.

This job is responsible for executing on multi-disciplinary Experience Design (XD) delivery, processes, and functions for end-to-end digital experiences. Key responsibilities include closely collaborating across different stakeholders and functions, executing on direction from day-to-day leaders, developing digital experience solutions, applying a suite of UX specialties, and designing developer-ready low to high-fidelity artifacts. Job expectations include applying knowledge and acumen to define and deliver solutions that meet client needs and solve business problems.

As an Experience Design (XD) I, Product Design you will:

• Design, optimize and deliver useful and elegant, best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation.

• Apply a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.

• Partner with a diverse set of project stakeholders and cross-functional teams – including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work.

• Collaborate with product design, content design, design research, design operations, and design technology across the team.

• Design developer-ready low- to high-fidelity artifacts, developer-ready assets, and prototypes.

• Deliver exemplary solutions leveraging and anticipating internal and external best practices and methods.

• Design digital experiences across web, mobile web, and native apps (iOS and Android).

• Support evaluative testing, from rapid user testing to usability studies and leverage user research and insights to refine and enhance the customer journey.

• Evaluate and benchmark existing product and service experiences.

• Participate actively in design critique and be available as a resource to other designers.

• Work on multiple designs/projects, managing time and expectations with stakeholders across the organization and Experience Design, staying knowledgeable on project and product details.

• Respect standards, reflect our design system patterns in work and contribute to best practices while also helping with innovative digital, technology, and AI experiences. 

• Use excellent visual, communication and storytelling skills. Demonstrate thought leadership by challenging the status-quo, present independently and navigate questions, conceive, pitch, execute creative ideas, patterns, and standards.

Responsibilities:

• Crafts world-class software solutions, deliverables or reporting within time, scope, and budget by following established XD frameworks and practices.

• Provides ongoing support throughout the end-to-end product-development lifecycle.

• Communicates effectively and engages with teammates, partners and stakeholders.

• Acts independently when incorporating feedback and completes tasks with support.

Required Qualifications:

• 3+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing your proven expertise.

• Experience designing multi-channel consumer-facing apps, responsive web, and websites including complex system, user, ecommerce, and transactional experiences.

• Expert understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.

• A track record for working with cross-functional product development and design teams to ship customer-facing digital products.

• Ability to design with a design system and within brand guidelines.

• Experience utilizing quantitative and qualitative data to inform and inspire design.

• Experience leveraging AI agents or assistants in production.

• Highly proficient in design and design-to-code tools such as Figma, Copilot, Lovable, and Claude Code.

• Recognized as a partner by engineering and product manager peers.

• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.

• Works well with others, builds and nurtures strong relationships.

• Track record of maximizing impact, being reflective, and inspiring others to do their best work.

• Has a strong interest in, and aptitude for self-learning new design and technology skills.

• Demonstrates strong listening, with excellent communication, and presentation skills.

• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Desired Qualifications:

• Financial or similar industry experience preferred. 

• Bachelor’s degree with corresponding product design experience.

• Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.

Skills:

• Adaptability

• Collaboration

• Critical Thinking

• Problem Solving

• User Experience Design

• Decision Making

• Product Design and Development

• Project Management

• Research

• Stakeholder Management

• Agile Practices

• Presentation Skills

• Process Management

• Usability Testing

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114), US - WA - Seattle - 401 Union St - Rainier Square (WA1510)

Pay and benefits information

Pay range

$110,000.00 - $136,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.