Executive Travel Scheduler at Bank of America in Charlotte

Summary: Bank of America is committed to making financial lives better through every connection. The Executive Travel Scheduler is responsible for managing executive travel scheduling and reservations, ensuring a safe and quality travel experience for employees while supporting multiple stakeholders. Responsibilities: - Coordinates all travel arrangements for employees and clients including scheduling, updating and canceling - Acts as primary contact for employee travel related inquires - Communicates timely updates, changes and needs of both employees and client - Follows all policy and procedures as outlined by Bank of America corporate travel - Operate productively and efficiently using modern travel tools and technology - Interact and provide direct support to senior management of the bank to assist with the scheduling/coordinating of future travel requests - Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre in coordination with Corporate Aviation - Provide consultative advice, solutions, and recommendations ensuring adherence to the expense standard - Aligning with all legal standard requirements, which include required training, compliance, and sanctions - Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance - Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging, or email servicing platforms - Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction, and key efficiency metrics - Use positive telephone service techniques; act on special customer requests and maintain excellent client relations - Review and reconfirm Executive Travel reservations/PNR for ticketing, quality/accuracy, client critical issues, vendor services, or lowest fare Required Qualifications: - Prior experience in Business (Corporate) Travel or supporting executive travel needs/requests - Experience working in a high-touch service environment and providing White Gloved client service where performance is measured - Demonstrated learning agility and ability to act on constructive feedback - Be a self-starter, and self-motivated with exceptional judgment skill to exceed in a high-pressure environment - Knowledge and/or experience of: Booking of Air, rail, hotel, car/transportation needs - Calculating and Processing exchanges - Understanding of fares and ticketing rules, for car, air, and hotel travel - Strong attention to detail and be able to problem solve critical issues. Be able to make critical decisions quickly and effectively - Ability to research and resolve customer service and traveler issues independently and /or with supplier - Possess understanding of travel trends and industry standard processes - Polished oral and written communication skills. Be able to communicate effectively with senior management - Thorough - Act with integrity, and deal sensitively with personal and confidential traveler information - Problem Solving, with a process improvement attitude - Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and expertly - Strong MS office experiences (Word, Excel, PowerPoint) - Effective planning and organization skills Preferred Qualifications: - Experience working with Native Sabre GDS system - Previous experience with aviation scheduling software (Professional Flight Management – PFM is preferred) - Ability to positively influence team and peers Required Skills: Executive Travel Scheduling, Air Travel Booking, Rail Travel Booking, Hotel Booking, Car/Transportation Booking, Fare and Ticketing Rules, Travel Industry Standards, Native Sabre GDS, Professional Flight Management (PFM), Microsoft Word, Microsoft Excel, Microsoft PowerPoint Benefits: Discretionary incentive eligible, This role is eligible to participate in the annual discretionary plan., Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company., This role is currently benefits eligible., We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.