EB&I Business Strategy & Intelligence… at Bank of America · Charlotte

EB&I Business Strategy & Intelligence Manager

Location: Charlotte

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The EB&I Business Strategy & Intelligence Manager plays a critical role in shaping, articulating, and advancing the strategic vision of the EB&I line of business. This role is responsible for leading and supporting high-impact strategic initiatives and cross‑functional projects that span strategic direction, platform and digital capabilities, client experience, associate experience, and program design.

A core focus of this role is transforming strategy, insights, and data into compelling, executive‑ready narratives and materials. The Manager will design and deliver high‑quality presentations, strategic frameworks, and visual storytelling that clearly communicate vision, priorities, and decisions for senior leaders and enterprise partners.

The role requires strong strategic thinking, consultative influence, and program leadership without direct authority, paired with exceptional communication, presentation, and design skills. Success in this role depends on the ability to synthesize complex inputs, align stakeholders, and drive clarity, momentum, and execution across EB&I and partner lines of business.

Responsibilities:

Strategy & Vision

• Partner with EB&I leadership to define strategic direction, priorities, and implementation roadmaps.
• Translate business strategy into clear, structured, and visually compelling materials that support leadership decision‑making.
• Support and elevate processes driven by segment and executive leadership to ensure alignment to enterprise goals.

Strategic Storytelling & Executive Communication

• Develop executive‑level presentations, narratives, and strategic artifacts that clearly articulate vision, performance, opportunities, risks, and recommended actions.
• Leverage data, insights, and research to tell a concise and credible story for senior leadership and enterprise partners.
• Represent the EB&I line of business in leadership forums, strategy discussions, and cross‑enterprise initiatives.

Program & Initiative Leadership

• Lead or support multiple strategic initiatives simultaneously, including program design, analysis, communications, deployment, and ongoing optimization.
• Design program structures and materials, manage deliverables, and drive execution strategies tied to business outcomes.
• Evaluate initiative performance, proactively identify enhancement opportunities, and design and implement solutions.

Analytics, Intelligence & Reporting

• Leverage reporting, metrics, and insights to inform strategy, track performance, and support executive discussions.
• Support development and evolution of tools, reports, and dashboards related to strategy, client experience, associate experience, and platform capabilities.
• Ensure insights are synthesized into clear implications and actions rather than standalone data outputs.

Enterprise & Cross‑Functional Partnership

• Build strong partnerships across EB&I, Consumer, Business Banking, Global Banking, Local Market Organizations, and key functional areas (e.g., GWIM, GHR, Academy).
• Drive alignment and integration across partners to deliver cohesive programs, products, and experiences.
• Navigate ambiguity, influence without authority, and align diverse stakeholders toward shared outcomes.
• Applies strong B2B product knowledge and relationship‑building skills to collaborate effectively with internal stakeholders.

Required Qualifications

• 5+ years of relevant business experience with demonstrated, tangible results
• Proven experience in business strategy, program management, or strategic initiatives
• Exceptional PowerPoint skills, with demonstrated strength in executive‑level presentations, visual storytelling, and strategic design
• Strong analytical capability with high comfort interpreting data, metrics, and reporting
• Excellent written and verbal communication skills with strong attention to detail
• Ability to synthesize complex information into clear, compelling recommendations
• Comfortable presenting to and interacting with senior leadership; strong executive presence
• Strong organizational skills with the ability to manage multiple priorities under aggressive timelines
• Ability to build credibility, drive consensus, and influence across teams and lines of business
• Proficiency in Microsoft Excel and the broader Microsoft Office suite
• Thrives in a fast‑paced, highly collaborative environment
• Knowledge of Bank of America products, services, resources, tools, and enterprise ways of working

Desired Qualifications

• Experience with reporting, data analysis, or intelligence roles supporting strategy or leadership decision‑making
• Familiarity with field, sales, or operational models and performance drivers
• Experience with tools such as MS Access, SQL, MicroStrategy, or similar platforms
• Bachelor’s degree or equivalent experience (Master’s degree a plus)

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - San Diego - 12830 El Camino Real - San Diego North (CA0819), US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - WA - Seattle - 401 Union St - Rainier Square (WA1510)Pay and benefits informationPay range$104,700.00 - $180,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.