Consumer Products Strategic Analyst III -… at Bank of America · Plano

Summary: Bank of America is committed to helping make financial lives better through every connection. The role involves being a subject matter expert and driving strategic improvements by collaborating with business partners and leveraging data-driven insights. Responsibilities: - Collaborate with cross functional teams to understand business needs and create innovative analytical solutions that drive strategic decision-making - Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions - Create clear and concise reports to communicate findings and actionable insights - Analyzes current state processes, procedures, and workflows and discovers pain points to develop approaches for potential solutions - Coordinates with the business to track deliverables and their statuses, and measuring progress against ongoing success measures - Evaluate current processes and develop strategies to implement change and improve performance - Assists with creating and maintaining comprehensive initiative documentation Required Qualifications: - 1+yr of contact center experience - 1+ year experience with NICE IEX WFM platform - 1+yr experience in Reporting/Analytics - Exceptional organizational and initiative management skills - Excellent communication and presentation skills (verbal & written) - Ability to multitask and shift priorities in a fast-paced environment with highest level of accuracy - Microsoft Office (Word, PowerPoint, Excel) proficiency - Strong sense of ownership with an ability to create and execute plans without daily oversight - Excellent problem-solving skills with the ability to translate complex data into actionable insights - Proven ability to effectively lead meetings, set agendas, and monitor/track deliverables Preferred Qualifications: - Strong Client Services background - Ability to learn new systems quickly - Experience working with, and using raw data, to tell a story - Business Intelligence Tool Experience (Cognos, Tableau, MicroStrategy, etc.) - Experience as Data Analyst or Process/ Project Management or similar role in financial services - Talent for combining business acumen with analytical skills, interpret large amounts of data, synthesize multiple analysis into a coherent message, and translate into actionable insights - Ability to manage multiple priorities and meet deadlines - Comfortably communicate (oral and written) with team members to influence outcomes Required Skills: NICE IEX WFM platform, Microsoft Office, Business Intelligence Tools, Data Analysis, Data Visualization, Business Analytics, Data Quality Management, Fraud Management, Monitoring, Surveillance, Testing Benefits: Discretionary incentive eligible, Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company., This role is currently benefits eligible., We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.