Centralized Merchant Consultant at Bank of America in Phoenix, AZ

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.

Responsibilities:

• Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls
• Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations
• Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment
• Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals
• Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities
• Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned
• Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements

Required Qualifications:

• Customer focus
• Relationship building
• Oral and written communication
• Time management​
• Consultative sales
• Pipeline management
• Problem solving
• Teamwork
• Presentation skills
• Telephone sales
• Referral sales
• 2 to 4+ years of sales experience
• Technical expertise
• Highly motivated to succeed in a performance driven environment

Desired Qualifications:

• Business acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV​
• Merchant products and solutions​
• High school diploma
• Multi-lingual ability is a plus​
• Learning agility
• CRM (Client Relationship Management System)

Skills:

• Client Experience Branding
• Client Solutions Advisory
• Customer and Client Focus
• Payment Processing
• Pipeline Management
• Consulting
• Credit Documentation Requirements
• Oral Communications
• Referral Management
• Written Communications
• Financial Analysis
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Prospecting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40