Business Control Manager at Bank of America in Jacksonville

Business Control Manager

Location: Jacksonville

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Business Control Manager (BCM) will support the Platform and Product Controls CORE team (Continuity, Operations, Readiness & Execution) and will be responisble for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management and progress reporting. Job expectations include providing business continuity subject matter expertise and/or recovery & resolution planning support. This role is critical in ensuring audit readiness, maintaining high-quality standards, and driving consistent execution across end-to-end engagement activities. The ideal candidate will be a strong communicator, proactive problem solver, and experienced in managing complex regulatory and audit interactions.

Responsibilities:

• The BCM will support as a key contributor within the Platform and Product Controls CORE team (Continuity, Operations, Readiness & Execution). This role focuses on supporting centralized Business Continuity execution for the Specialized Consumer Client Solutions organization, coordinating platform incident management, contributing to operational readiness for major events and Business Continuity Planning & Preparedness.
• The role will focus on supporting the Platform & Product Controls team with, mitigating risk, preparing Business Continuity plans for major market events, including but not limited to managing real time live events and proactive approach to major market events. The candidate must be comfortable in developing relationships that are necessary to achieve resolution and project management while navigating a complex organization. In addition, development and ongoing review of templates, playbooks and other critical information.
• The position also will help to identify business risk and associates controls in order to mitigate operational, systematic, reputational, operational and credit risk. This individual will help establish communication forums with business partners, identify opportunities to improve internal processes. The candidates will also help establish action plans for initiatives/projects to help move the business forward. The desired candidate will possess a committed focus on meeting client needs while focusing on associate experience and always exceeding expectations.

• Ability to work collaboratively and adapt to changing business needs.
• Strong analytical skills and ability to perform detailed documentation, review, and reporting.
• Ability to shift priorities quickly and work effectively during time‑sensitive events.
• Strong verbal, comprehension, and written communication skills.
• Problem‑solving ability and strong attention to detail.
• Self‑starter with the ability to work independently within a complex environment.
• Must be proficient in Excel, PowerPoint, Word, Teams, and WebEx
• 5–8+ years of experience in financial services

Required Qualifications:

• Experience in Business Continuity, Operational Resilience, or Operational Loss Management.
• Experience in Business Controls, Digital Operations, or Supervisory functions.

• Demonstrates leadership, leading through change and process improvements to deliver results
• Strong analytical capability to drive root cause analysis, demonstrate attention to detail, deliver concise and value-added reporting
• Demonstrated creative resolution development, problem solving, and follow up skills
• Self-starter able to work independently, with minimal oversight and guidance
• Ability to quickly develop subject matter expertise across a broad spectrum of issues
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong communication and presentation skills
• Must be proficient in advanced MS Excel functions, PowerPoint, Word

Desired Qualifications:

• Bachelor's degree
• Knowledge of Consumer Investments Operational processes
• Ability to review data and provide analytical perspective
• Advanced Excel and PowerPoint skills
• Experience in key areas outlined: Trade Correction, Credit Risk Management, Business Continuity and Operational Loss Management

Enterprise Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Additional Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)Pay and benefits informationPay range$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.