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Core Business Application and Service… at Banglalink · Dhaka

Name: Tsenta
Availability: InStock

Mid LevelOn-siteDhaka, Bangladesh

Job Description

Core Business Application and Service Lead/Specialist Engineer

Location: Dhaka, Bangladesh

Job Description	At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long-term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all. Liaise with Business, Technology, and external vendors to identify, analyze, and implement business application requirements for Sales & Distribution platforms (TechVan). Manage end-to-end lifecycle of Retailer Apps,SFA, DMS, POS, Biometric Systems, Credit Management, and Partner Incentive Solutions. Gather, analyze, and prioritize business requirements and convert them into functional and technical solution specifications. Ensure operational support, availability, and performance of assigned applications as per agreed SLA, KPI, and compliance requirements. Review and validate solution designs, technical proposals, project deliverables, and change requests from vendors and internal teams. Coordinate with stakeholders for UAT, rollout, deployment, and post-implementation support activities. Monitor application health, investigate incidents, perform root cause analysis, and ensure timely issue resolution. Manage vendor performance, contractual obligations, SLA compliance, and service improvement initiatives. Support integration of enterprise applications through APIs, middleware, and digital platforms. Drive continuous improvement and digital transformation initiatives through automation, mobility, cloud adoption, and platform modernization. Ensure compliance with company IT governance, security policies, audit requirements, and change management processes. Prepare operational reports, management dashboards, KPI reports, and service review documentation. Evaluate emerging technologies and recommend innovative solutions to improve Sales & Distribution operations and user experience. Support project planning, risk management, resource coordination, and successful delivery of application enhancement initiatives.
Academic Qualification	B.Sc. Engineering in Computer Science & Engineering, Software Engineering, Information Technology, or equivalent discipline. Master's degree will be considered an added advantage.
Job Experience Required	2 to 4 years of professional experience in Enterprise Application Management out of which 1-2 years in relevant field Experience in vendor management and stakeholder engagement will be preferred.
Required Capabilities	Strong knowledge of the Software Development Life Cycle (SDLC), Agile methodology, and IT Service Management practices. Hands-on knowledge of .NET/.NET Core, ASP.NET, C#, REST API, Web Services, and Microservice Architecture. Strong database knowledge including Oracle, PL/SQL, MySQL, SQL Server, and database performance optimization. Experience with Android application ecosystem and mobile platform support. Knowledge of CI/CD pipeline, DevOps practices, Git, Azure DevOps, and Jira. Familiarity with Cloud Platforms (Azure/AWS/GCP) and containerized deployment concepts. Understanding of Application Security, IT Governance, Risk Management, and Compliance requirements. Experience in managing vendors, outsourced resources, and third-party solution providers. Strong analytical, troubleshooting, communication, and stakeholder management skills. Knowledge of Linux/UNIX, IIS, Apache, middleware, and enterprise application integration mechanisms.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.

Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.

At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.