Client Service Representative at Banfield Pet Hospital in Portland, OR

Client Service Representative

Location: Portland, OR

Client Service Representative – VCA Southeast Portland Animal Hospital

VCA Southeast Portland Animal Hospital is seeking an experienced and personable Client Service Representative (CSR) to join our dedicated team.

At VCA, we take our mission seriously: your pet’s health is our top priority, and excellent service is our goal. Every interaction is an opportunity to provide exceptional care and exceed expectations for both pets and their people.

We’re looking for a dependable, compassionate, and highly professional “service extraordinaire” to help us deliver an outstanding experience to every client who walks through our doors.

Why We Need You

As the first point of contact for clients, the CSR sets the tone for our hospital. You will help foster lasting relationships by providing empathetic, clear, and confident communication to pet owners. You’ll be a key member of our team, working closely with our medical and support staff to keep things running smoothly.

Core Responsibilities Include:

• Providing warm, professional client service in person and over the phone
• Guiding clients and their pets to exam rooms with kindness and efficiency
• Scheduling and confirming appointments
• Making outbound calls for follow-ups and new client outreach
• Presenting and explaining treatment plans and fees
• Processing payments and invoices accurately
• Assisting clients with product recommendations, prescription requests, and general care guidance (e.g., flea/tick prevention, house training, nutrition)
• Maintaining accurate medical records and correspondence
• Supporting general hospital upkeep (including pet waste removal) and ensuring all areas are clean, organized, and welcoming
• Performing other duties as assigned or requested to support hospital operations

Why Join VCA Southeast Portland?

At VCA Southeast Portland, you’ll find more than just a job—you’ll be part of a supportive, inclusive, and passionate team that values collaboration, continuous learning, and compassionate care. Whether you’re advancing your career or growing into the role, we’re here to help you thrive.

We Offer:

Competitive hourly compensation: $19.00–$24.00/hour, based on experience and credentials

• Medical, Dental, and Vision insurance
• 401(k) retirement plan with match
• Generous pet care discounts
• Paid vacation, holidays, and sick time
• Life, short-term, and long-term disability insurance
• Paid parental leave
• Free mental health and wellness support via Lyra
• Tuition support and sponsorships
• Continuing education allowance
• Opportunities to give back through local shelter partnerships and VCA Charities
• A fun, team-oriented work environment with full-time opportunities available

If you love pets, thrive in a fast-paced environment, and enjoy helping people, we’d love to meet you. Apply today and help us make a difference in the lives of pets and their families—right here in Southeast Portland.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.