Client Service Coordinator - Stone Ridge at Banfield Pet… · El Paso

Summary: Linnaeus is a company that prioritizes the well-being and professional growth of its employees. They are seeking a Client Service Coordinator to assist clients with Optimum Wellness Plans, services, billing, and web support, while also managing high volumes of client requests via various communication channels.

Responsibilities:
- Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution
- Recommend potential products or services by recognizing and analyzing client needs
- Contribute to team effort by accomplishing related results (personal metrics)
- Manage high volume of incoming client requests via telephone, email, and web chat
- Other job duties as assigned

Required Qualifications:
- High School diploma/GED is required
- Minimum of one year of relevant customer service and/or call center experience is required
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong client contact handling skills and active listening
- Ability to work at a computer for long periods of time
- Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment

Preferred Qualifications:
- Associate's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities

Required Skills: Customer service, Call center experience, Client contact handling, Communication, Problem solving, Time management, Active listening, Multi-tasking

Benefits: Comprehensive Medical, Dental, and Vision Insurance, Generous Retirement Plans (401(k) and Roth), Best-in-Class Student Debt Relief Program (for Full-Time DVMs), Paid Time Off and Holidays, Top-Tier Mental Health and Wellbeing Resources, Associate Life Insurance (company-paid) & Supplemental Life Insurance, Company-Paid Short- and Long-Term Disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Paid Parental Leave, Continuing Education Allowance (for Eligible Positions), Back-Up Child and Elder Care & Family Support Resources, Fertility and Family Building Support, Digital Exercise Therapy, Voluntary Protection Benefits, Legal Plan, Identity Protection, Commuter Benefits, Three Free Optimum Wellness Plans for Pets, Exclusive Discounts