Bandon Dunes Golf Resort→
Guest Services Associate at Bandon Dunes Golf Resort in Nekoosa, WI
Skills
Job Description
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary
The Guest Services Associate supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role is responsible for the coordination, storage, delivery, and tracking of daily and overnight luggage, golf clubs, and other guest belongings. The position also supports transportation logistics and assists guests with general service needs throughout their stay.
Essential Duties and Responsibilities
Guest Interaction and Support
Greet guests in a professional and welcoming manner
Assist with luggage handling and transportation needs
Provide accurate information and personalized assistance to ensure a positive guest experience
Logistics and Coordination
Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings
Manage daily luggage check-ins and check-outs
Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations
Shuttle Dispatch and Transportation Support
Answer incoming calls related to transportation requests
Dispatch shuttle drivers using the TrackMyShuttle app and two-way radios
Assist in maintaining organized and timely shuttle operations
Rental and Activity Support
Assist guests with the rental process for bicycles, kayaks, paddle boards, and other recreational equipment
Ensure equipment is prepared and delivered in a timely manner
Shipsticks Coordination
Create new Shipsticks shipments for guests
Manage pick-ups and drop-offs
Ensure accurate handling, labeling, and documentation of all shipments
Operational Oversight
Maintain cleanliness and organization of the Guest Services area
Monitor inventory and report operational needs
Provide basic operational leadership in the absence of the Guest Services Supervisor
Qualifications
Friendly, professional, and service-oriented demeanor
Strong organizational and time management skills
Effective verbal communication skills
Ability to work efficiently in a fast-paced environment
Strong attention to detail
Ability to work collaboratively within a team setting
Flexibility to work early mornings, evenings, weekends, and holidays
Cabin operating hours are 5:30 a.m. to 9:00 p.m., from mid-April through the end of October.
Physical Requirements
Must be able to:
Read and write in English
Communicate verbally with staff members with or without the use of two-way radios
Give and follow verbal and written instructions
Visually inspect work areas
Operate vehicles and equipment for extended periods
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read, and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time
Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
Working Conditions
Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.
Perks
Golf Privileges
Retail & Restaurant Discounts
Employee Meal Program
Uniform Benefit Provided
Employee Assistance Program – Canopy
Classification
- Part-Time or Full-Time Seasonal | Hourly | Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
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