Customer Service Representative at Balanced Body in Sacramento, CA

Description

Are you ready to become a champion for Pilates Enthusiasts? Are you looking for an opportunity to support small businesses and start-ups grow and succeed? Do you like to build strong professional relationships, resolve customer issues, and help spread a passion for Pilates? We have an exciting opportunity to join our team.

Balanced Body is an energetic, environmentally sensitive company that is growing! Balanced Body leads the world in providing Pilates equipment and education. As a Customer Service Representative, you can make a major contribution toward assisting Pilates and other fitness professionals ensure their businesses our positioned for long-term success.

Requirements

• Provide outstanding customer support via phone, email, and online channels for users of our education platform.
• Assist customers with account access, course navigation, and troubleshooting technical issues.
• Deliver timely and accurate responses to inquiries, ensuring high levels of satisfaction.
• Document and track customer interactions in our CRM system for accuracy and follow-up.
• Gather and report feedback from customers to help improve the platform and user experience.
• Collaborate with internal teams to resolve escalated technical or platform-related issues.
• Maintain knowledge of our education offerings and platform features to provide informed assistance.
• Contribute to a positive, team-oriented environment and uphold company service standards.

Essential Skills

• Excellent verbal and written communication skills with strong attention to detail.
• Proven ability to troubleshoot and resolve customer issues logically and efficiently.
• Strong listening and de-escalation skills.
• Ability to learn quickly and adapt to new technologies and processes.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Comfortable working in a fast-paced environment while maintaining accuracy.

Qualifications

• Minimum 2 years of customer service experience, preferably in an education or technology setting.
• Familiarity with online platforms or learning management systems is a plus.
• Experience in tech support, customer service experience preferred.
• Experience assisting customers in a app based environment is a bonus.
• Some college education is ideal.

Salary Range:

$26-$32 hourly

Work Schedule:

Monday - Friday 8:00AM - 5:00PM

Hybrid in Sacramento, CA 95828

The Company

Balanced Body is the world's largest designer and manufacturer of Pilates equipment, as well as a provider of high-quality Pilates and other mind-body instructor training and continuing education. We currently do business in over 100 countries, with world-renowned customer service and a serious commitment to environmentally-friendly business practices. If you want to work with a company with a passion for changing lives in ways small and large, let us hear from you.

We offer competitive compensation and excellent benefits including:

• Medical & Dental
• 401(k) plan + Match!
• Life and Long Term Disability Insurance - Employer Paid!
• Paid time off and holidays

Balanced Body is an equal opportunity employer dedicated to workforce diversity.