Immigration Consultant at BAL in Houston, TX

Summary: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. The Immigration Consultant is responsible for supporting high-volume immigration casework, delivering day-to-day client service, and managing the full lifecycle of immigration filings while ensuring compliance and timely case progression. Responsibilities: - Serves as the primary point of contact for routine client communications, ensuring timely and professional responses to inquiries and updates - Responsible for case production, including initiating, assessing, preparing, assembling, and filing high-volume immigration filings using established templates, processes, and proprietary case management system - Performs administrative duties including scanning and filing of complex immigration petitions and supporting documentation to facilitate efficient case management - Maintains accurate and complete case records, ensuring data integrity and responsiveness to client and attorney requests - Utilizes reports and dashboards to prioritize high volumes of work effectively to meet deadlines - Conducts or supports initial case assessments and gathers required documentation from clients, including forms, supporting evidence, and biographical information - Drafts immigration forms and supporting letters for a variety of case types, including employment-based NIV, IV, and PERM petitions - Coordinates with government agencies (e.g., USCIS, DOL, DOS) to track case status, respond to Requests for Evidence (RFEs), and monitors deadlines - Builds foundational knowledge across all immigration case types and develops mastery in procedural requirements, filing protocols, and client service standards - Ensures compliance and helps to update internal team procedures as needed following changes to immigration law and policy - Participates in internal training programs and contributes to process improvement initiatives to enhance team efficiency and service quality - Escalates operational issues promptly to legal team leadership Required Qualifications: - Bachelor's degree; OR - 0–5 years of business immigration experience; OR - A combination of education and experience that together demonstrates readiness for the role - Attention to Detail: Produces accurate, compliant immigration forms, letters, and case documentation - Client Communication: Responds promptly and professionally to routine client inquiries and information requests - Organization & Time Management: Prioritizes high‑volume workloads using reports and dashboards to meet deadlines - Learning Agility: Quickly absorbs new processes, systems, and immigration requirements and applies them to casework - Technical Proficiency: Navigates case management systems and document‑handling tools effectively - Document & Data Management: Maintains clean, complete, and well‑organized case records with strong data integrity - Problem Solving: Conducts basic case assessments and escalates issues or anomalies appropriately - Team Collaboration: Works reliably with attorneys and colleagues to support smooth case progression - Professionalism: Handles sensitive information with discretion and maintains a consistent, service‑focused demeanor - Process Adherence: Follows established workflows, templates, and filing protocols with consistency Required Skills: Immigration case management systems, Immigration forms preparation, Client communication, Document management, Data integrity, Immigration law and policy knowledge, Government agency coordination USCIS, Government agency coordination DOL, Government agency coordination DOS, Case assessment, Use of reports and dashboards for workload prioritization Benefits: Discretionary annual bonus, Medical insurance, Dental insurance, Vision insurance, Disability insurance, Life insurance, Sick time, Unlimited vacation, 401(k) with company match