Senior Relationship Manager -… at Bajaj Finance · Surendran…

Job Summary Duties and Responsibilities

• Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities.
• Achieving and exceeding business goals.
• Meeting up with CAT A builders and getting their projects approved with BAFL.
• Negotiation with the builders for getting business in a cost effective manner.
• Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback and suggestions to the RSM.
• Ensure implementation of promotional plans and contests and suggesting new and innovating promotion plan for the area of work.
• Recruiting and retaining high performers.
• Ensuring highest levels of employee relationship, motivation and engagement to drive results and high levels of employee satisfaction.
• Ensuring that goals, PMP discussions, development plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner.
• Effectively engage Operations and Risk teams to understand and contribute to overall processes and profitability across locations.
• Sales and Collect Model - Managing collections of the acquired portfolio.

Key Decisions / Dimensions

• Case approval with ROI limit.

Interactions

• Internal Clients: Roles you need to interact with inside the organization to enable success in your day to day work
• Internal Team
• Off Rolls team
• Risk team
• Credit Team
• Collections Team
• Support Teams (HR, Admin, IT)
• External Clients: Roles you need to interact with outside the organization to enable success in your day to day work
• Customers
• DSAs

Dimensions

• Total Team Size: 8-12
• Number of Direct Reports: 2-3
• Number of Indirect Reports: 0-4
• Number of Outsourced employees: 0-5
• Number of locations: 1-5
• Number of products: 1

Major Challenges

• Customer Service is challenging in dynamic market
• Policies for Secured

Required Qualifications and Experience Qualifications

• Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may apply)

Work Experience

• Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may apply) in managing large sales channels in multiple market environments / corporate sales experience
• Prior and relevant experience in the Financial Services Industry, with specific experience of Personal Loans, Business Loans/ loans against / purchase of commercial properties
• Demonstrated success and achievement orientation.
• Excellent communication skills.
• Strong bias for action and driving results in a high performance environment.
• Demonstrated ability to lead from the front.
• Excellent relationship skills.
• Strong analytical skills to drive channel performance and drive profitability.
• High motivational levels and needs to be a self-starter.
• Working knowledge of Excel.