Bajaj Finance Limited→
Manager - Debt Management Services - Rural at Bajaj Finance… · Mysuru
Mid LevelOn-siteMysuru
Job Description
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.
Duties and Responsibilities - Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates and providing proper guidelines.
- Milestone reviewing and tracking.
- Ensure legal guidelines are complied with while repossessing products.
- Travelling with the RO's.
- To do timely allocation of the cases of the team members.
- Should be Proficient in Excel.
- Daily tracking of the performance of the team members.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counsiling and grooming of his direct reportee to enhance and polish their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management.
- Litigation & Case Management.
- Compliance & Risk Mitigation.
- Reporting & Documentation.