Bajaj Finance Limited→
Cluster Manager - Digital Platforms and… at Bajaj Finance… · Pune
ExperiencedOn-siteFull-timePune
Job Description
Job Purpose
To own and drive end-to-end product delivery for assigned App and Web digital journeys by translating business requirements into executable product roadmaps, coordinating with cross-functional teams, ensuring timely delivery of features, managing UAT and launch readiness, and monitoring post-live performance to improve customer experience, digital adoption and business conversion.
Duties and Responsibilities - Product roadmap and requirement management
- Understand business objectives, customer pain points and channel priorities for App and Web journeys.
- Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.
- Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.
- Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.
- Product lifecycle and delivery management
- Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.
- Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution.
- Track sprint progress, dependencies, defects, UAT observations and release readiness.
- Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.
- Customer journey and UI/UX coordination
- Work with DCX/UI-UX teams to design clear, intuitive and customer-friendly journeys.
- Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.
- Identify customer friction points and recommend improvements to improve adoption and conversion.
- KPI monitoring and post-live governance
- Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output.
- Work with Analytics teams to validate KPI dashboards and highlight performance gaps.
- Drive post-live issue resolution, improvement backlog and course correction actions.
- UAT, release and change governance
- Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders.
- Ensure defects are tracked to closure and release sign-offs are obtained before deployment.
- Support release notes, training inputs, SOP updates and communication for new launches.
- Stakeholder management and governance
- Facilitate discussions with Business, PMG, IT, COE, Analytics, DCX, Risk and Compliance teams.
- Prepare project updates, risk trackers, milestone status and governance notes for POD Head review.
- Escalate blockers impacting delivery timelines, business performance or customer experience.
- Team development and execution discipline
- Guide managers and team members on requirement detailing, UAT discipline, delivery tracking and product governance.
- Establish ownership, review rhythm and documentation hygiene within the product delivery team.
(Key decisions taken by job holder at his/her end) Following decisions are taken by the role:
- Recommendation on product backlog priority and feature sequencing for assigned digital journeys.
- Acceptance of UAT closure status and readiness recommendation for release deployment.
- Recommendation on journey improvements based on customer feedback, funnel data and business performance.
- Escalation of critical blockers, defects and dependencies to POD Head and governance forums.
- Managing frequent requirement changes while protecting delivery timelines and scope discipline.
- Aligning multiple stakeholders across Business, IT, Analytics, Design, Operations and Compliance teams.
- Ensuring UAT quality, defect closure and release readiness in a multi-journey digital environment.
- Balancing customer experience improvements with technology feasibility and business priorities.
- Driving measurable post-live outcomes from launched features and digital journeys.
- Graduation in Engineering, Technology, Management, Business or related discipline.
- Post-Graduation / MBA preferred.
- Minimum 7 - 10 years of experience in Product Management, Digital Platforms, Digital Lending, Customer Experience or Project Delivery.
- Strong understanding of App and Web customer journeys, product lifecycle, agile delivery and requirement documentation.
- Experience in BFSI / FinTech / Digital Lending / Consumer Internet platforms preferred.
- Ability to manage UAT, defect tracking, release governance and post-live performance monitoring.
- Product ownership, BRD/user story creation, sprint governance, UI/UX coordination, KPI monitoring, stakeholder management, digital funnel analysis and release management.