Deputy Manager - Operations and Service at Bajaj Finance in Varanasi

Job Purpose

• Managing the processing of Two-Wheeler business disbursement process. Publishing tracking of MIS.

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job)

Project and Initiatives:

• Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches
• Ensuring timely completion of the QC process with desired quality
• Tracking the document movement from Sales to Branch Ops to Back-office
• Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage
• Engaging Liaison with PMO IT. to provide resolution of the issues / escalations raised by branches
• Publishing Tracking of multiple MIS on set frequency and for better control over each activity
• Communication / new process download to branches
• Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement
• Communication / new process download to branches

Monitoring and Tracking:

• Tracking MIS on Quality of file processed, issued reported and follow up to ensure high standards are achieved and maintained.
• Formally assesses branch management during visits on both functional and location control parameters.
• Ensuring focus on each branch to ensure all branch targets are met
• Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts
• Forecasts manpower requirements and recommends hiring or downsizing accordingly.
• Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.
• Ensuring policy and process adherence for all products and services.
• Tracking the document movement from Sales to Branch Ops to Back-office
• Publishing Tracking of multiple MIS on set frequency and for better control over each activity

Branch Support:

• Trouble shooting issues arising while processing cases at the branch level Escalates unresolved change management issues
• Taking teams and own ideas and suggesting improvements in the current process.
• Providing regular feedback to Regional Managers on credit process/policies/local markets on regular basis
• Encourages pro-active measures of team members, including product-related education to operations team
• Clarifies to Sales and Operations the changes in policies and processes - helps resolve issues
• Working closely with the hiring team for ensuring closure on hiring.
• Working closely with other cross functional teams for required support and escalations.
• Co Ordinating with branches to ensure proper implementation of policies and train them on new processes

4.MAJOR CHALLENGES

• Should possess the below skill sets: -Team Management Skills, - Relationship Management skills, - Excellent Communication Interpersonal Skills,- Negotiation Skills influencing skills, - Analytical Problem Solving skills
• Communication to employees on frequent policy changes
• Manage change between the employees and team on dynamic process and policy changes
• Cross functional dependencies leading to delay in projects

5.DECISIONS

• Solutioning on Project and process pertaining to new product development
• Ensuring approval matrix is followed

6.INTERACTIONS

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

• Business
• IT
• Finance
• HO Support Teams
• HR
• Admin

External Clients

• Customers

7.DIMENSIONS

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

NA

Other Dimensions

• Total Team Size: 0
• Number of Direct Reports:1
• Number of Indirect Reports: 0
• Number of Outsourced employees: 0
• Number of locations: 1
• Number of products: 0

Required Qualifications and Experience

SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

• Qualifications
• Graduate Degree

Work Experience

• 3-4 yearsexperience in lending business with 1+ years in Branch Operations
• Hands-on expertise on SFDC/FinnOne/CRM
• Applicant should be well versed with MS Excel PowerPoint knowledge
• Collaborative work style to engage with peers colleagues in other functions across the company
• Exceptionally high motivational levels and a self-starter.
• Team Management Skills
• Relationship Management skills
• Excellent Interpersonal Skills
• Negotiation Skills
• Analytical Problem Solving skills