Equity Trading System Support Analyst at Baird in NY-New York

Summary: Baird is a financial services firm seeking an Equity Trading System Support Analyst to provide front-line trading application support for their Institutional Equity Trading desk. The role involves diagnosing and resolving issues with trading systems, partnering with traders, and supporting system upgrades and enhancements. Responsibilities: - Provide real-time support for critical equity trading systems and desks in a fast-paced, time-sensitive environment, quickly diagnosing and resolving issues impacting trading workflows - Serve as a subject matter expert on trading systems, client and street connectivity, messaging platforms, IOIs/ATs, and end-to-end trade workflows, including access and entitlement controls - Proactively partner with traders to maintain and continuously improve service levels, delivering clear status updates to management and key stakeholders - Support system upgrades and enhancements, including UAT testing and collaboration with product owners and vendors to define and prioritize improvements - Create and maintain system documentation, user entitlements, and training materials, ensuring accuracy and operational readiness - Act as a lead resource for cross-functional trading systems initiatives, managing relationships with vendors and internal partners including Risk, Compliance, and Operations, and supporting business continuity planning and after-hours needs Required Qualifications: - Bachelor's degree required; Computer Science or MIS preferred - Securities licenses Series 7, 63, and 55 required or willingness to obtain - Ability to perform under peak workloads while managing frequent interruptions in a high-intensity environment - Experience handling highly confidential information with discretion and professionalism - Strong written and verbal communication skills with the ability to clearly convey technical information to audiences of varying expertise - Demonstrated ability to influence without authority and collaborate effectively across teams - Superior problem-solving skills with the ability to identify creative solutions to complex business challenges - Strong attention to detail with excellent organizational, critical thinking, and follow-up skills - Ability to grow and succeed in a fast-paced, team-oriented environment Preferred Qualifications: - 1–2 years of experience in financial services or an IT support role preferred - Understanding of FIX protocol, including FIX log evaluation and connectivity management preferred Required Skills: Equity trading systems, Trading workflows, FIX protocol, Connectivity management, UAT testing, Securities licenses Series 7, Securities licenses Series 63, Securities licenses Series 55 Benefits: Annual Bonus Potential, Compensation and bonus are commensurate with experience, performance and/or firm profitability