Warranty Technician at Badger Meter in Milwaukee, WI

Warranty Technician Location: US - WI - Milwaukee HQ Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusiveculture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: The Warranty Tech is responsible for incoming material processing of customer returns including the identification, storage, tracking, disposition and proper disposal when required. This position will also process material associated with credit memos and product failure analysis of customer returns including testing and/or repair and determination of warranty eligibility. In addition, this role will provide technical product support to customers, (external and internal; including, Engineering, Manufacturing, and Quality) as related to field returns and complaints. Job Duties: Conduct physical reviews of products to ensure RMA written is accurate to product received, and determine/assign next steps/processes for returned product. Analyze warranty and failure activities including tear down, testing, and documenting/reporting findings for returned product. Handle material as required, in addition to auditing aging returned material for disposal and preparation of test and repair order material. Verify physical location of returned product, verify material and credit memo accuracy, and prepare material for transport to required plants. Test and calibrate meters. Complete ERP program transactions. Education and Experience: High School Degree/GED required; Associate's Degree in a Mechanical or Technical field preferred. 3+ years of experience in a mechanical or technical role desired. Qualifications: Good mechanical aptitude and customer support/contact required. Ability to problem-solve and take corrective action after completing the root cause analysis required. Basic PC and Microsoft Office suite skills required. Competencies: Collaboration: Work collaboratively with others across the organization to achieve shared objectives. Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others. Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Working Conditions: Work is performed in a manufacturing environment Depending on the assigned department, must complete an audiogram test Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation.  In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance – Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information.  Please see the privacy statement on our website here.