Bilingual Customer Success Specialist at B3 Systems · Toronto

 

About B3 

B3 is a cloud-native, AI-driven data experiences innovator that puts data to work for everyone. Powered by AI, data science, and a secure data foundation, our platform makes data actionable with seamless integration, real-time visibility, and intuitive dashboards. With B3, companies get intelligent, agile data experiences that drive exponential business impact. 

About the Role

We’re hiring a Bilingual (French) Customer Success Specialist to  strategically partner with our customers and drive value, retention and growth. This is a hands-on, execution-focused role at the center of our growth — working directly with customers as they go live on the B3 platform and supporting them in real production environments.

You’ll be part of a dynamic team onboarding new customers and sites on a regular basis. One wee making an impact on our customer daily, you may be helping launch a new plant one day, and the next your responding to live customer requests and expanding an existing client. This role offers constant variety, real responsibility, and the opportunity to work with exciting industrial customers adopting AI for the first time.

About the Work

• Manage client base with a focus on segmentation and strategic prioritization.
• Participate in client PIR and health checks.
• Act as a first point of contact for client requests and support.
• Spot and act on early signs of churn through active account reviews.
• Partner with Sales to identify for expansion opportunities.
• Help improve onboarding workflows and support processes.

About You

• You can Read/ Write/ Speak French at a professional level (Bonus if certified) 
• Keen eye for detail, and driven by the data 
• Proven Customer Success experience with a B2B SaaS company is a must.
• Experienced in delivering Tier 1 product demos.
• Organized, responsive, and comfortable juggling multiple priorities.
• A customer-first mindset with a track record of spotting opportunities within the client ecosystem,
• Interested in AI, data, and modern technology platforms.
  

About the Office

• All In, In Office – Centrally located at the Corner of Yonge & St. Clair, we show up together, every weekday. Face-to-face time fuels our culture, speed, and creativity.
• Built for Growth – We’re moving fast, keeping structure light, and rewarding people who take ownership and drive momentum.

 

If you’re driven by applied AI, enjoy working in the future, and want to build data science solutions that make a real impact, we’d love to meet you.

Note: This position reflects an existing vacancy. B3 Systems is proud to be an Equal Employment Opportunity employer. We truly appreciate your interest in joining our team. While we may not be able to connect with every applicant, we will reach out directly to those selected for next steps. No “artificial intelligence” tool will be used to screening, assessment or selection of applicants for this opportunity.

  

We celebrate diversity and are committed to creating an inclusive, supportive workplace where everyone can thrive. If you require any accommodations or support at any stage of the selection process, please let us know—we’re happy to help.