Sales and Warehouse Support at B2B Industrial Packaging in Hayward, CA

Company Description

With a base of more than 4,000 active clients, B2B Industrial Packaging sells products, such as strapping and banding, for clients primarily in the Central Great Lakes, Northern California, Dallas, and Houston areas. Their highly experienced reps are an excellent resource for clients who need help with packaging challenges and logistics. B2B Industrial's 6-Point Best Service, Best Solutions Pledge ensures a best practice combination of customized products and expert services at attractive prices.

Job Description

B2B Industrial Packaging is the pipeline between manufacturers and customers. Are you up to the challenge of joining an exciting company that is experiencing tremendous growth?

We invite talented, energetic, and experienced individuals interested in a ground floor career opportunity to apply. This is a great opportunity for an organized individual looking to provide customer service and support in a dynamic and fast-paced environment.

The ideal candidate has a passion for recognizing potential problems and taking appropriate preventative action; possess strong end-user interaction and communication skills; and has the ability to support a wide variety of users through phone, email, and personal interactions.

Primary Accountabilities

• Enter sales orders
• Manage open orders
• Tracking of shipped orders
• Outstanding customer service
• Create invoices for orders
• Collecting accounts receivable
• Provide great first point of contact service
• Solve client issues through an understanding of B2B’s organization and structure
• Works closely with the sales team
• Maintains receiving and shipping operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Receive, inspect and store all standard storeroom stock and special order parts.
• Track inventory and maintain proper stock levels by devising appropriate amounts to assure adequate quantities are available
• Possess basic computer skills with the ability to use typical office programs.
• Ensure that all inventory transactions are properly documented in accordance with standard operating procedures.
• Issues parts and equipment to craftsman.
• Act as the warehouse manager in his absence.
• Operate forklift and other basic lifts and labor saving devices.
• Practice safe warehouse procedures, identify potential hazards, and recommend improvements to standard procedures.
• Maintain the storeroom in a neat, orderly and efficient fashion.
• Perform related tasks as required.

Qualifications

• 1-2 years of experience in customer service or Sales Support role
• Ability to multitask in a fast moving environment
• Excellent analytical, organizational and problem solving skills
• Proficient interpersonal and email communication skills
• Experience with Microsoft Office and Excel
• Excellent time management skills

Additional Information

Core Competencies

1. Adapt Quickly - able to manage expectations and quickly adjust to changing priorities throughout different levels of the organization.
2. Multitask - ability to manage multiple projects and priorities being driven by various managers and functional areas.
3. Learner Attitude - driven to constantly learn and adapt to new technologies and solutions.
4. Initiative - ability to begin and follow through energetically with a plan.

Compensation

Compensation includes a very competitive wage (up to $60,000 per year) along with a full benefits package: up to 3 weeks paid time off, health, dental, vision, ST/LT disability, life insurance, and 401(k).

ADA Specifications

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.