Operations Specialist at B-Stock in Remote

Summary: B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Operations Specialist is responsible for creating, reviewing, and optimizing listings to drive recovery and sales, collaborating with cross-functional partners to improve processes and resolve workflow issues. Responsibilities: - Exercises independent judgment within their scope of work to review and resolve workflow issues with accuracy and consistency - Navigates ambiguity by weighing trade-offs, considering downstream impacts, and aligning actions with team and company objectives - Defines and executes efficient workflows to ensure listings are created and reviewed within established SLAs - Strategically divides master inventory files into optimized listings using seller-specific standards and subject matter expertise to maximize recovery and velocity - Partners with cross-functional teams to design listing strategies that exceed client expectations while balancing efficiency, accuracy, and scalability - Identifies and implements process improvement opportunities, adapting to client changes and enhancing tool functionality and efficiency through specialized knowledge in online transactions - Leverages automation tools (e.g., AI, Excel macros) to streamline repetitive steps and increase efficiency - Tracks and reports listing metrics to drive accountability and continuous improvement - Supports onboarding of new sellers and locations, ensuring standardized and scalable processes - Leads ongoing and ad hoc projects in support of clients and internal stakeholders - Tracks and documents order status between sellers and buyers to ensure timely resolution and minimize disputes - Monitors account and category performance to recommend competitive pricing strategies for future inventory - Ensures inventory is properly allocated across sales methods to align with departmental and client objectives - Reviews aging inventory and adjusts sales method or pricing strategies to meet performance targets Required Qualifications: - High School Diploma or GED - Thorough attention to detail - Excellent written and verbal English communication skills - Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups) - Experience working in a fast-paced and multi-deadline-driven environment - Efficient and analytical with the ability to self-manage while contributing to a positive work environment - Must be a team player who naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results - Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into listings Preferred Qualifications: - Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce - Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus - Prior work experience in HTML and Magento - Bachelor's degree or an equivalent combination of education or experience Required Skills: Excel, Google Sheets, eCommerce experience Important Skills: Python, MySQL, HTML, Magento Nice-to-Have Skills: Analytical skills, Attention to detail, Communication skills, Problem-solving, Team player Benefits: Competitive compensation packages including bonuses and options, Medical, dental, and vision benefits, Matching 401(K), Paid time off, Telecommuting and remote work options, Support for continuing education, Team off-sites, social events, annual company events, and frequent extracurricular activities, Unlimited snacks and drinks