Assistant Studio Manager, Downtown Boston at B/SPOKE in Boston, MA

Assistant Studio Manager, Downtown Boston

Compensation: $50,000–$55,000 base + **up to 10% bonusReport to:**Studio Manager, Downtown Boston

About B/SPOKE Studios

Some fitness brands are built around programming. B/SPOKE was built around people. Since 2014, it has grown into a multi-studio boutique fitness brand in the Boston area — offering Strength, Yoga, Pilates, and Indoor Cycling — by getting the fundamentals of belonging right. Founded by people who care deeply about the experience at every touchpoint, B/SPOKE has earned a fiercely loyal member base and a reputation that speaks for itself. This is a founder-led company with a clear point of view — and serious ambitions for what comes next.

Our Mission

Inspire movement, connection, and lasting well-being.

Our Vision

Be the most trusted and inspiring fitness community in every market we enter.

Our Core Values

• Build Trust — Earned through transparency, consistency, communication, and respect — with clients, with each other, and with the community.
• Embrace Growth — We're curious, adaptive, and never satisfied with the status quo. A culture of feedback is central to how we get better.
• Lead with Humility — Team first. We rise above ego, build each other up, and believe that being humble is a strength.
• Pursue Excellence — A "Play to Win" mindset means every class, every shift, and every meeting is approached with intention. Details matter.

The Opportunity

The Assistant Studio Manager, Downtown Boston is a full-time leadership position. As the Assistant Studio Manager, you'll play a pivotal role in leading and managing the daily operations of B/SPOKE Downtown Boston location. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities + accountabilities:

Staff Management:

• Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth.
• Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth.
• Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
• Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
• Foster a positive and supportive team culture.

Revenue Generation:

• Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
• Monitor online orders and manage the Shopify platform.
• Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
• Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach

Customer Service + Hospitality:

• Help maintain a welcoming and inclusive environment for clients.
• Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.

Facility Management:

• Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
• Process implementation and accountability
• Safety equipment maintenance & inventory
• Audio diagnostics & maintenance
• Cleaning Schedules and Cleaning Team Management
• Equipment diagnostics
• Inventory/Supply ordering, planning & organization

Analytics and Reporting:

• Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
• Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
• Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
• Assist in identifying opportunities to improve profitability and efficiency.

Additional Expectations:

• Minimum shift hours/week: 20 hours/week (shift responsibilities may vary based upon studio needs).
• Flexible work schedule, with the expectation to be in the studio ~80% of the time.
• Availability for weekday shifts (AM/Noon/PM), weekends, and holidays including support with weekend/holiday on-call schedule
• Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events)

Benefits

• Competitive compensation
• Health and wellness perks, including studio membership
• Paid time off and holiday benefits
• Growth opportunities within an expanding fitness community
• 7k bonus is paid on quarterly distribution based on revenue performance

Additional information: Full-time, on-site in Downton Boston, MA. B/SPOKE Studios is an equal opportunity employer committed to an inclusive workplace.